Senior Tech Support Engineer UAA/ROA Automation (Flexible)

Ciena; Remote; CAD 134,000 - 158,000; Full time

Job summary

A leading telecommunications company is seeking a skilled technical support professional to manage Blue Planet customer cases. This role requires strong Linux and Shell scripting skills, with a minimum of 3 years experience in a technical support role, preferably in the telecom sector. Responsibilities include diagnosing customer issues and developing automation scripts. The position offers a competitive salary of up to $157,800 along with comprehensive benefits in a flexible work environment.

Benefits

Comprehensive benefits package

Eligibility for discretionary bonuses

Opportunities for career advancement

Flexible work environment

Qualifications

• Minimum of 3 years of experience in software technical support, preferably in telecom or network management domains.
• Strong analytical, debugging, and communication skills with a customer‑first approach.

Responsibilities

• Serve as the primary contact for Blue Planet customer cases.
• Diagnose and resolve production issues.
• Develop Unix/Shell scripts for automation.
• Perform root cause analysis and document resolutions.
• Share customer feedback with Product Line Management.

Skills

Linux

Shell scripting

Java

Python

Analytical skills

Customer-focused communication

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Tools

tcpdump

jstack

jmap

AWS

Azure

GCP

OpenShift

Kafka

Nagios

Grafana

Prometheus

Kibana

XML

SQL

Job description

A leading telecommunications company is seeking a skilled technical support professional to manage Blue Planet customer cases. This role requires strong Linux and Shell scripting skills, with a minimum of 3 years experience in a technical support role, preferably in the telecom sector. Responsibilities include diagnosing customer issues and developing automation scripts. The position offers a competitive salary of up to $157,800 along with comprehensive benefits in a flexible work environment.