Senior Tech Support Analyst: Data & Cloud Fixer

ICONMA; Southwestern Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A research and health financing company is seeking a Senior Technical Support Analyst in Waterloo ON. The successful candidate will handle technical customer issues, manage new client deployments, and drive operational efficiencies. Ideal applicants will have 3+ years of experience with Python or R, familiarity with SQL, and possess excellent troubleshooting and communication skills. Benefits include health coverage and growth opportunities.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• 3+ years’ experience working with Python, R, or a similar object oriented programming language.
• Familiarity with SQL and ability to identify root cause of data issues.
• 4+ years of experience in software or healthcare technology.

Responsibilities

• Help define and manage technical customer issues.
• Project manage new client deployment issues through to resolution.
• Drive operational efficiencies for issue resolution.

Education

Bachelor Degree in Statistics

Bachelor Degree in Computer Science

Bachelor Degree in Mathematics

Bachelor Degree in Information Systems

Tools

Python

R

SQL

Jira

GitHub

Job description

A research and health financing company is seeking a Senior Technical Support Analyst in Waterloo ON. The successful candidate will handle technical customer issues, manage new client deployments, and drive operational efficiencies. Ideal applicants will have 3+ years of experience with Python or R, familiarity with SQL, and possess excellent troubleshooting and communication skills. Benefits include health coverage and growth opportunities.