Senior Systems Solutions Specialist

IONODES; Laval (administrative region); On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

RRSP matching

Flexible hours

Telemedicine services

Flexible hours

Birthday leave

Holiday shutdown

Job summary

A technology firm specializing in video solutions in Laval, Quebec, seeks an experienced technical support professional. This role encompasses complex investigations, systems integration, and customer enablement. Candidates should have over 5 years of experience, strong troubleshooting abilities, and excellent communication skills. Bilingualism in English and French is required. The company offers competitive compensation, benefits, and opportunities for career advancement, all in a growing environment committed to diversity and inclusion.

Qualifications

• 5+ years in technical support, systems integration, or solutions roles.
• Strong troubleshooting of software, networking, and hardware.
• Ability to create clear technical documentation and guides.
• Fluent in English and French.

Responsibilities

• Own complex technical investigations and provide solutions.
• Collaborate with system integrators and partners directly.
• Document integration guides, deployment playbooks, and more.
• Build and maintain lab environments reflecting real deployments.
• Create high-quality technical documentation, guides, and playbooks.
• Automate or script solutions for recurring patterns.
• Participate in integration and release testing to validate product behavior.
• Provide voice of the field to Product, Engineering, QA, and DevOps.

Skills

Technical support experience

Troubleshooting software

Networking knowledge

Strong communication skills

Lab setup maintenance

Bilingual (English and French)

Tools

IP video platforms (Genetec, Milestone)

TCP/IP

Packet analysis tools

Automation/scripting tools

Job description

At IONODES, we build advanced video and cloud technology used in mission-critical environments around the world. This role is a key part of ensuring our solutions perform in the field. You will operate at the intersection of systems integration, technical problem solving, customer success, and product improvement, helping real deployments succeed and bringing real-world insight back into the company.

If you enjoy breaking down complex systems, working hands-on in lab environments, sharing knowledge clearly, and partnering with skilled technical users and internal teams, this role will be a strong fit. This is a hands-on systems role where you help technology succeed in the real world, not a traditional help desk role.

What You Will Do

• Own complex technical investigations through to solution
• Work directly with system integrators, partners, and occasional end customers
• Troubleshoot across networking, video, cloud, and hardware layers
• Build and maintain lab environments that reflect real deployment scenarios
• Create high-quality technical documentation, integration guides, deployment playbooks, and occasional short instructional videos
• Automate or script solutions for recurring technical patterns
• Participate in integration and release testing to validate product behavior
• Serve as the voice of the field, providing insight to Product, Engineering, QA, and DevOps

This role blends technical investigation, documentation excellence, lab work, systems integration, and customer enablement.

Who You Are

• 5 or more years in a technical support, systems, integration, or solutions role
• Strong troubleshooting ability across software, networking, and hardware
• Strong verbal and written communication and documentation skills, including the ability to produce clear guides and visual explanations
• Comfortable operating and maintaining technical lab setups
• Curious, analytical, and motivated to understand systems deeply
• Bilingual in English and French

Bonus experience with:

• IP video platforms such as Genetec or Milestone
• TCP/IP, multicast, and packet analysis
• Automation or scripting
• Hybrid cloud and on-prem architectures

How You Work With People

• You enjoy working with skilled technical users to solve meaningful problems
• You communicate clearly and professionally, focusing on accuracy and clarity
• You listen well, ask strong questions, and help people reach the right solution
• You do not need to be the loudest voice in the room, just a reliable and thoughtful one who takes pride in helping others succeed

We value clarity over volume, curiosity over ego, and professionalism over scripts.

Why This Role Stands Out

• You work with technical professionals rather than front-line consumer support
• You help shape product behavior and documentation
• You work hands-on in lab and real-world environments
• You directly influence product quality and field success
• There are clear paths toward solutions architecture, product, QA, integrations, and advanced systems roles

This is a career role for someone who loves making technology work, scale, and shine.

What We Offer

• Competitive compensation and benefits
• RRSP matching, HSA, telemedicine, and group insurance
• Flexible hours, birthday leave, and holiday shutdown
• A growing technology company where your expertise has real impact

IONODES is committed to a diverse and inclusive workplace.