Senior Systems Analyst, IT Crew Operations (101002)

WestJet; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A prominent Canadian airline is seeking a Senior Systems Analyst in Calgary to support critical Tier 1 applications affecting Airline Operations. The ideal candidate will have 8-10 years of experience, proficiency in various technologies including Azure Cloud, and a strong aptitude for problem-solving. This role offers a competitive total rewards package and a collaborative work culture.

Benefits

Travel privileges for you and your family

Competitive total rewards package

Fun and friendly culture

Qualifications

• 8 - 10 years in a relevant technical role, ideally supporting mission-critical systems.
• Proficiency with Cloud Service Models (IaaS, PaaS, SaaS).
• Experience with automation, scripting, and DevOps practices (CI/CD, monitoring, etc.) is highly valued.
• Experience troubleshooting hardware devices like PCs, printers, and scanners.

Responsibilities

• Participate in the creation of project plans and requirements documentation.
• Deliver effective and timely communications to stakeholders.
• Support Tier 1 Systems including Crew Management and Crew Payroll software.
• Document incident resolutions and maintain technical documentation.
• Lead or support projects such as migrations and new feature rollouts.

Skills

Windows Server 2016/2019

IIS

Databases

Azure Cloud

Red Hat Linux

Automation

Networking concepts

Office 365

MS Visio

MS Project

MS Teams

Education

Diploma or university degree in Computer Science or Management Information Systems

Tools

ServiceNow

Job description

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 10/23/2025

Posting Close Date: 11/05/2025 (Please note the posting will close at 11:59pm MST)

Overview

Reporting to the Product Manager, IT Crew Operations, the Senior Systems Analyst is a senior-level technical resource supporting multiple end-user groups and project teams from the Crew Operations business unit. This role is primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications that directly impact Airline Operations. Senior Systems Analysts are responsible for ensuring system uptime, incident management, root cause analysis and resolution, as well as project management and business analysis. Success in this role means being a self-driven learner, resourceful problem solver, and trusted partner who can accomplish any task handed to them. In this role, you will be exposed to regulatory and operational challenges of the airline business and hold a high degree of autonomy and ownership in proposing and implementing innovative system improvements.

Key Deliverables Include:

• Participate in the creation of project plans, reports, process flow diagrams, and requirements documentation for projects and initiatives.
• Work with resources from other IT teams, business units, and application/interface vendors in the delivery of projects.
• Deliver effective and timely communications to project and initiative stakeholders (internal and external).
• Provide support for Tier 1 Systems, including but not limited to Crew Management (scheduling), Crew Planning (vacations, bidding), Crew Qualification, Crew Communication, and Crew Payroll software.
• Support monthly patching cycles and maintain UAT/Test and Staging environments.
• Coordinate with IT teams, business units, and external IT groups to diagnose and resolve incidents within agreed resolution times.
• Document incident resolutions and maintain technical documentation for supported systems.
• Implement system changes in accordance with ITSM policies and procedures.
• Maintain an on-call rotation and be highly available (24/7) during on-call periods; work outside standard business hours and occasionally on weekends/holidays for major incidents or project delivery.
• Proactively identify opportunities for automation, process improvement, and operational efficiency.
• Lead or support projects and initiatives such as migrations, upgrades, and new feature rollouts.
• Apply project management best practices; formal training (PMP, Agile, etc.) is a strong asset.
• Build strong relationships with team members, product owners, and business partners in Crew Planning, Scheduling, and Pay.
• Rapidly learn and master new systems, technologies, and business processes.

Experience and Qualifications:

• Diploma or university degree in Computer Science, Management Information Systems, or equivalent experience.
• 8 - 10 years in a relevant technical role, ideally supporting mission-critical systems.
• Proficiency with Windows Server 2016/2019, IIS, Databases, Azure Cloud, and Red Hat Linux.
• Proficiency with Cloud Service Models (IaaS, PaaS, SaaS).
• Experience with networking concepts; strong networking skills are a major plus.
• Experience with automation, scripting, and DevOps practices (CI/CD, monitoring, etc.) is highly valued.
• Proficiency with workplace tools such as Office 365, MS Visio, MS Project, and MS Teams.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
• Strong written and verbal communication skills; ability to present clearly to diverse stakeholders.
• Highly organized and able to multitask in a dynamic environment.
• Experience working in a highly collaborative, team-oriented environment.
• Solid understanding of ITIL processes and documentation standards.
• Excellent time management skills and ability to manage multiple items.
• Experience troubleshooting hardware devices like PCs, printers, and scanners.
• Familiarity with ticketing tools (e.g., ServiceNow).
• Ability to take a proactive approach to identify problems, issues, and opportunities.
• Ability to propose solutions and new initiatives.
• Ability to create and maintain positive relationships with operational leadership and frontline agents.
• Ability to work independently and as part of a team.
• Willingness to learn related technology and business processes.
• Airline IT knowledge is an asset.
• Strong verbal and written communication skills; clear and professional interaction with stakeholders.
• Collaborative and team-oriented approach; able to build positive relationships across teams.
• Adaptable and open to feedback; thrives in a dynamic, innovative environment.
• Ability to present technical information in a way that is easily understood by business partners and team members.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at [e-mail]. We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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