Senior Systems Analyst - Information Management & Technology

Nova Scotia Health Authority; Canada; On-site; CAD 89,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental and travel insurance

Long-term disability and life保险

Pension plan

Wellness programs

Job summary

Nova Scotia Health Authority is seeking a Senior Systems Analyst – Information Management & Technology to evaluate, design, test, implement, maintain and support IT solutions across NSH and partner clients. The role reports to the IM/IT Primary Care Manager and focuses on aligning IT applications with strategic objectives and service level agreements.

You will collaborate with clinical and business stakeholders province-wide, perform change evaluations, data optimization, issue resolution and

Qualifications

• Degree or diploma in Information Technology, Business Analysis or Health Related discipline; equivalent training/experience considered
• Minimum of 5 years of experience in technology, business analysis or health-related field
• 2+ years’ experience in application programming, systems analysis, business analysis or systems support
• Experience with EMRs (Telus Med Access and/or QHR Accuro) is an asset
• Experience with healthcare information systems and terminology is an asset
• ITIL, PMP and/or organizational change management certification is an asset
• Experience supporting clinical application systems in a complex health care environment is an asset

Responsibilities

• Evaluate change requests, retrieve data and explore optimization opportunities
• Troubleshoot and resolve application errors and system issues
• Develop materials and communicate system changes to end users
• Build and maintain system configuration items in line with best practices and approvals
• Ensure activities align with NSH IM/IT business plan and service level agreements between NSH, IWK and the Department of Health and Wellness

Skills

Stakeholder collaboration

Complex problem solving

Communication to clinical staff

Process analysis

Change management principles

Education

Degree or diploma in IT/Business Analysis/Health discipline

Tools

Telus Med Access

QHR Accuro

ITIL

PMP

Job description

Senior Systems Analyst - Information Management & Technology

Req ID: 224887
Location: ProvincialZone,Westway 1
Department: IMIT Ambulatory
Type of Employment: PermanentHourly FT(100%) x 1
Management/Non UnionPosition
Posting Closing Date: 21-Aug-26

About the Opportunity

The IM/IT Sr. Systems Analyst (SA) / Business Analyst (BA), reports to the IM/IT Primary Care Manager, and is responsible for the evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects and services across NSH, IWK and its many external clients. The IM/IT Sr. SA/BA collaborates with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy.

The IM/IT Sr. SA/BA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH’s and its client’s strategic mission, vision and goals. The IM/IT Sr. SA/BA performs a variety of tasks, including but not limited to: evaluation of requests for change, data retrieval and optimization opportunities; troubleshooting and assisting with the resolution of application errors and other system issues; development of materials and the communication of system changes to end users; and, building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals. Additionally, this position ensures that all activities within their responsible area are supported by NSH IM/IT business plan, established policies/procedures, and in line with service level agreements between NSH, IWK and the Department of Health and Wellness.

About You

• Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience
• Minimum of 5 years’ experience in a Technology, Business Analysis or Health Related field
• 2+ years’ experience in application programming, systems analysis, business analysis or systems support
• Experience with EMRs - Telus Med Access and/or QHR Accuro would be considered a strong asset
• Experience and/or training with healthcare information systems and terminology an asset
• Certification in IT Infrastructure Library (ITIL), Project Management (PMP) and/or organizational change management an asset
• Experience supporting clinical application systems and related services in a complex health care organizational environment considered an asset
• Ability to relay or explain complex issues or difficult scenarios to clinical and business staff
• Working knowledge of basic systems principles, theories and concepts within healthcare
• Strong knowledge of health care and technology industry best practice relating to software applications
• Ability to solve a range of complex problems; identify innovative solutions; and, use clinical best practice knowledge of internal and/or external business issues to improve service
• Experience creating summary documentation based on evaluation and analysis
• Ability to influence and collaborate with diverse stakeholders to solve high risk, complex issues
• Experience in transformational or process analysis to support change management principles
• Ability to clearly communicates NSH vision, mission and values
• Experience in working with patient care leaders
• Competencies in other languages an asset, French preferred

Hours

• Permanent full-time position; 75 hours biweekly
• This position is currently hybrid but this may change in line with organization requirements

Compensation and Benefits

Pay Scale Type: Non-union
Band: NU05
Hourly Rate: $45.75 - $56.04
Annual Salary: $89,212.50 - $109,278.00

• Successful candidates may be eligible for a comprehensive benefits package, which includes health, dental, and travel insurance
• long-term disability and life insurance coverage
• a defined benefit pension plan
• Additional wellness, development, and employee support programs may also be available.

What you'll love about Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

Job Segment: Business Analyst, Systems Analyst, Information Systems, Project Manager, Testing, Technology