Senior Systems Analyst

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Systems Analyst in Toronto to lead RPA support operations and manage bot performance. Candidates should have a Bachelor's degree in Computer Science and 5+ years of RPA experience. Responsibilities include ensuring timely incident resolution and mentoring junior analysts. The role offers competitive rewards and an inclusive work culture that values diversity.

Benefits

Upskilling opportunities

Competitive Rewards program

Community Engagement programs

Qualifications

• Minimum 5+ years of experience in RPA support, operations, or automation delivery.
• RPA certifications preferred, such as UiPath Advanced RPA Developer.
• ITIL Foundation certification or equivalent understanding of incident processes.

Responsibilities

• Lead day-to-day operations of RPA support and manage incidents.
• Collaborate with Agile teams to provide production feedback.
• Mentor junior analysts and contribute to operational efficiency initiatives.

Skills

RPA support

Analysis

Communication

Leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

UiPath

Pega OpenSpan

JIRA

Confluence

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Systems Analyst, you will lead the support and operational management of RPA solutions across the enterprise. You will be responsible for overseeing the performance and stability of bots in production, managing support priorities, and maintaining operational metrics. This role requires strong coordination with development teams, business stakeholders, and infrastructure partners, while also mentoring junior analysts and driving continuous improvement in automation support processes.

Is this role right for you?

• Lead the day-to-day operations of RPA support, ensuring timely resolution of incidents and proactive monitoring of bot performance
• Manage and prioritize support queues, ensuring alignment with business-critical processes and SLAs.
• Maintain and report on key operational metrics such as bot uptime, incident resolution time, and support backlog
• Perform root cause analysis (RCA) for recurring issues and drive implementation of permanent fixes.
• Act as the primary escalation point for complex or high-impact production issues.
• Ensure all bots have up-to-date support documentation, schedules, and release records in JIRA and Confluence.
• Collaborate with Agile teams to provide feedback from production and influence future automation design.
• Mentor and guide Systems Analysts, ensuring adherence to support protocols and knowledge-sharing practices.
• Identify opportunities for automation within support processes and contribute to operational efficiency initiatives.

Do you have the skills that will enable you to succeed in this role?

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
• Minimum 5+ years of experience in RPA support, operations, or automation delivery.
• RPA certifications (preferred but not mandatory), such as:
  • UiPath Advanced RPA Developer
• ITIL Foundation certification or equivalent understanding of incident and support processes (preferred).
• Experience managing patching cycles for RPA infrastructure and validating bot stability post-patch.
• Strong experience with RPA tools (e.g., UiPath, Pega OpenSpan) and monitoring platforms such as UiPath Orchestrator or Pega Robot Manager.
• Proficiency in JIRA, Confluence, Excel reporting, and dashboard creation.
• Excellent analytical, communication, and coordination skills.
• Ability to lead hybrid onsite-offshore teams and manage multiple priorities in a fast-paced environment.
• Exposure to Agile/Scrum methodologies.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.