Senior Support Engineer — SaaS Support & Tooling Leader

Paymentus; Richmond Hill; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading electronic payment solutions provider in York Region, Canada, is seeking a Support Engineer. This full-time role involves providing technical support and training to customers while designing tools for internal and client use. Ideal candidates will have a B.S. degree in Computer Science, strong troubleshooting skills, and the ability to communicate effectively with both technical and non-technical audiences. Competitive salary and benefits are offered.

Benefits

Competitive salary

Group Health & Dental Benefits

Discounted gym membership

Subsidized Family day

Qualifications

• Strong knowledge of web stack and web services applications.
• Understanding of relational and no-SQL database concepts.
• Basic understanding of object-oriented programming and scripting.

Responsibilities

• Act as a trusted advisor to customers for technical support.
• Provide first-call resolution for technical issues.
• Design and enhance tools for users.

Skills

Excellent troubleshooting

Analytical skills

Verbal communication

Written communication

Education

B.S. Degree in Computer Science or Engineering

Tools

Linux

Java

NodeJS

Apache

Job description

A leading electronic payment solutions provider in York Region, Canada, is seeking a Support Engineer. This full-time role involves providing technical support and training to customers while designing tools for internal and client use. Ideal candidates will have a B.S. degree in Computer Science, strong troubleshooting skills, and the ability to communicate effectively with both technical and non-technical audiences. Competitive salary and benefits are offered.