Senior Support Analyst-FSS Finance Application Support

Royal Bank of Canada; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian bank seeks a Senior Support Analyst in Halifax to manage and improve Finance Systems. Ideal candidates will have a strong background in TLM reconciliation and excellent communication skills. The role offers a collaborative team environment and opportunities for professional development.

Benefits

Competitive compensation

Flexible work options

Comprehensive Total Rewards Program

Qualifications

• In-depth knowledge of TLM reconciliation and transaction flow.
• Previous knowledge of RBC finance systems and tools.
• Detail-oriented and can work independently.

Responsibilities

• Manage and administer Finance Systems including scheduling and data validations.
• Lead the incident management process.
• Identify new requirements and drive system improvements.

Skills

TLM reconciliation

Communication

Analytical skills

Time management

Problem-solving

Change mindset

Tools

Excel

Finance Systems

Job description

What is the Opportunity?

This in an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As a Senior Support Analyst, this position is responsible for the ongoing management and administration of Finance Systems (but not limited to) EPM, TLM, PeopleSoft and Finance Datamart. You will lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. As subject matter expert (SME) you will identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.

What will you do?

• Responsible for the ongoing management and administration of Finance Systems (e.g. EPM, TLM, PeopleSoft, Finance DataMart) including scheduling, data validations, incident investigation and resolution, governance and knowledge management
• Lead the end-to-end incident management process. Partner with IT in the investigation and resolution (both short and long term) of incident. Create and provide post incident review (PIR) documentation to Senior Management and affected business partners.
• As subject matter expert (SME) identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
• Partner with IT to establish priorities for support, maintenance, and enhancement activities.
• Lead user acceptance test plan creation and execution for maintenance and enhancement releases, Provide application signoffs for deployments to production.
• Execute governance over Finance Systems to ensure integrity of the financial records by reviewing and providing approval for IT partners High Risk activities in the production environment.
• Lead discussions on Knowledge Management to ensure an effective, efficient and continuous Finance system support model
• Co-ordinate and lead all SOX and audit activities in support of Finance Systems ensuring compliance to all controls, Ensure compliance with all controls across all Finance Applications

What do you need to succeed?

Must-have :

• In-depth knowledge TLM reconciliation & transaction flow in TLM.
• Previous knowledge of RBC finance systems and tools (i.e. EPM, Adjustment Capture and PeopleSoft)
• Detail oriented, analytical, can work independently and is a fast learner
• Change mindset and ability to apply a process improvement lens to all BAU activities
• Good communication (oral & written) and interpersonal skills
• Proven time management, planning, organizational and problem-solving skills

Nice-to-have :

• Strong technical proficiency in Excel (Pivot tables, VB lookups)
• Experience with writing process documentation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work / life balance options

Opportunities to do challenging work

Job Skills

Business, Commercial Acumen, Communication, Critical Thinking, Decision Making, Financial Systems, Group Problem Solving, Incident Investigations, Interpersonal Relationship Management, Requirements Analysis, Systems Support, User Acceptance Testing (UAT)

Additional Job Details

Address :

180 WELLINGTON ST W : TORONTO

City : Toronto

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-10-16

Application Deadline :

2025-11-21

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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