Senior Subrogation Adjuster - Multiline

Intact Financial Corporation; Edmonton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Senior Subrogation Adjuster to join their Edmonton team. In this role, you will handle investigations into complex claims, engage in negotiations, and ensure high-quality customer service. The ideal candidate will have over 5 years of experience in related fields. This position offers a hybrid work model and a comprehensive benefits package.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Annual wellness account

Community Impact program

Qualifications

• 5+ years of experience in handling property, auto, casualty, and/or subrogation claims.
• High level of knowledge of the litigation process; collections experience is an asset.
• Completion or pursuit of a Chartered Insurance Professional (CIP) designation is an asset.

Responsibilities

• Conduct investigations into large and complex losses.
• Formulate strategic action plans for investigations.
• Engage in negotiations with third parties and insurers to settle claims.
• Deliver exceptional customer service to clients.
• Cultivate productive relationships with service providers.

Skills

Communication skills

Attention to detail

Critical thinking

Time management

Education

University degree or equivalent

Job description

About the role

We are looking for a Senior Subrogation Adjuster - Multiline to join our team in the West!

Join us and contribute to an innovative and dedicated team committed to excellence in claims management!

What You’ll Do

• Conduct investigations into large and complex losses within auto and property, striving for prompt and equitable recoveries that align with our corporate policies and standards.
• Formulate strategic action plans for investigations by identifying necessary contacts, evaluating collection feasibility, and determining potential legal actions.
• Gather and analyze claim details by collecting reports and statements from customers, witnesses, and other pertinent parties or experts to assess damage, liability, and recovery opportunities.
• Engage in negotiations with third parties, legal representatives, and insurers to settle claims effectively.
• Utilize litigation to effectively oversee the litigation portion of collections files.
• Attend court proceedings or hearings as needed, providing essential information on claims.
• Deliver exceptional customer service to both external and internal clients.
• Respond to inquiries regarding investigations and claims processes.
• Maintain robust communication channels with claims departments and collaborate with adjusters, experts, management, and other claims representatives on technical and administrative matters.
• Cultivate productive relationships with service providers, monitoring their performance to ensure adherence to professional and corporate standards.
• Identify areas for process improvement and suggest policy or procedural changes to maintain quality service and competitive edge.
• Mentor, guide, and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning.
• Execute additional duties as assigned.

What You Bring

• A university degree or an equivalent combination of training and experience relevant to the role.
• At least 5 years of experience in handling property, auto, casualty, and / or subrogation claims.
• A high level of knowledge of the litigation process; experience in collections is an asset.
• Exceptional written and verbal communication skills.
• Strong attention to detail and critical thinking abilities.
• Excellent time management skills.
• Completion or pursuit of a Chartered Insurance Professional (CIP) designation is an asset.

What we offer

• Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
• Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.