Senior Store Leader - Retail Operations

Mountain Equipment Company (MEC); Vancouver; On-site; CAD 65,000 - 81,000; Full time

Job summary

Mountain Equipment Company (MEC) in Vancouver, BC, is seeking an Assistant General Manager to lead store performance and culture. You will partner with the General Manager to translate strategy into action, drive sales, margins, labour, and customer experience on the floor and back-of-house.

You'll coach Department Managers, manage recruitment and onboarding, ensure safety and compliance, and foster an inclusive, high-engagement environment.

Qualifications

• 3-5+ years of progressive people leadership experience in a multi-department retail, service, or operational environment.
• Demonstrated experience leading leaders (e.g., Department Managers or equivalent).
• Strong business and operational acumen, with the ability to interpret KPIs and translate insights into action.
• Proven ability to coach performance and apply people practices consistently and fairly.
• Experience with workforce planning, scheduling, and labour management.
• Strong communication and collaboration skills across teams and functions.
• Comfort operating in fast-paced, complex environments.
• Passion for outdoor activities and alignment with MEC's purpose.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Drive overall store performance, including sales, margin, labour, and operations.
• Review store-level KPIs to identify trends, risks, and opportunities.
• Coach leaders and hold them accountable for key metrics like Sales vs. Budget, Conversion, ATV, UPT, Margin, and Labour Efficiency.
• Support recruitment and onboarding to meet service needs.
• Act as the on-floor Member Service Manager when required.
• Champion inclusive, high-engagement culture and MEC values.
• Ensure health & safety, loss prevention, and compliance in daily operations.

Skills

People leadership

KPI analysis

Coaching

Workforce planning

Scheduling

Communication

Collaboration

Retail operations

Job description

Mountain Equipment Company (MEC) in Vancouver, BC, is seeking an Assistant General Manager to lead store performance and culture. You will partner with the General Manager to translate strategy into action, drive sales, margins, labour, and customer experience on the floor and back-of-house.

You'll coach Department Managers, manage recruitment and onboarding, ensure safety and compliance, and foster an inclusive, high-engagement environment.