Senior Specialist, Specialty Practice Excellence

Loblaw Companies Limited; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian pharmacy retailer is seeking a dedicated individual to enhance specialty support processes for community patient care. You will be responsible for driving specialty initiatives and optimizing processes within retail pharmacies. Ideal candidates will have experience in program management, exceptional communication, and ability to thrive in fast-paced environments. This is a full-time role with opportunities for professional growth and collaboration in a supportive culture.

Benefits

Purchase discount program

Competitive pay

Online learning opportunities

Qualifications

• Experience in program management or similar role within retail pharmacy or healthcare.
• Proven experience in enterprise change initiatives.
• Ability to prioritize work assignments and adapt to change.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Collaborate with stakeholders on specialty initiatives and growth.
• Support optimization of processes and operational excellence.
• Develop communications and training materials for diverse audiences.
• Facilitate communication across the retail network.

Skills

Program management

Operational excellence

Process improvement

Exceptional communication

Tools

Microsoft Office (Word, Excel, PowerPoint)

Project management tools

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Company Overview

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores across the country, the Shoppers Drug Mart network is a great place to shop and to work. We’re committed to building a talented team that champions collaboration, kindness, and inclusivity. Join us and help shape a healthy future for your career and for all Canadians.

Why this role is important?

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, giving physicians resources to manage patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers, and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. Reporting to the Director of Specialty Practice Excellence, you will be responsible for enhancing specialty support processes for Associates caring for patients in their communities and for contributing to project and program management support for retail operations initiatives pertaining to specialty dispensing.

What You’ll Do

• Collaborate with stakeholders to develop, operationalize, and drive specialty initiatives that increase awareness, adoption, and growth of specialty services within retail pharmacies.
• Support initiatives to optimize processes and SOPs, contributing to overall operational excellence in specialty.
• Develop clear, compelling, and visually engaging communications and training materials for diverse audiences, effectively translating complex information.
• Execute specialty communications across the retail network, including managing relevant sections of enterprise communications.
• Provide support for specialty drug access and inventory management across the network.
• Conduct in‑depth analysis of specialty processes and build new tools.
• Work cross‑functionally with various departments across the organization to develop new processes to serve specialty patients in the retail network.

What You Will Need

• Experience in program management, operational excellence, process improvement, or a similar role within a retail pharmacy, healthcare, or specialty drugs environment.
• Proven experience in working on enterprise change initiatives within cross‑functional organizations.
• Ability to prioritize work assignments and adapt to change.
• Experience working in a fast‑paced environment where high attention to detail and accuracy is essential.
• Ability to work and maneuver quickly and consistently for extended periods of time.
• Exceptional communication, facilitation, and stakeholder management skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with project management tools.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will gain unique experience in the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections. If that sounds like you, and you are open‑minded, responsive to change, and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type

Full time

Type of Role

Regular

EEO Statement

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Application Note

Please note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.