Senior Specialist

DENSO North America; Guelph; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading automotive technology firm in Guelph, Ontario, seeks an IT specialist to manage hardware/software issues and lead IT projects. Responsibilities include troubleshooting computer systems, researching new technologies, and implementing policies to enhance overall efficiency. The ideal candidate should possess strong analytical skills and ensure information security across the organization.

Responsibilities

• Diagnoses and solves hardware/software issues and monitors equipment.
• Researches and resolves issues related to operating systems and software applications.
• Troubleshoots network components and reports issues.
• Analyzes new technologies for purchase decisions and prepares reports.
• Implements policies throughout the software development life cycle.
• Completes tasks related to information security.

Job description

JOB SUMMARY

Under limited supervision, develops and manages all IT activity related to diagnosing and solving hardware/software issues, equipment failures and security controls. Provides expertise and leadership on complex assignments and projects with considerate resource requirements, risk and complexity. Leads projects in the research and implementation of new IS related technology. Provides direction and acts as lead DENSO support to all stakeholders in a timely and professional manner. Aids in the development of future direction and strategies based on trends in the IT industry, current DENSO work environment and past issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigates, researches, resolves and monitors issues related to computer equipment (e.g., laptops, desktops, and servers) and network equipment (network errors, printer/scanner issues, modem communication, switches). Maintains and supports associate applications (RSA tokens, Remote Access) and reports issues into the NAITS tracking/ticket system to spot trends and underlying issues.
• Investigates, researches, resolves, and monitors operating systems: installation of new OS, errors, compatibility issues. Installs department/site specific software; investigates, researches, resolves, and monitors all software applications (including department‑specific software). Diagnoses and solves special access services for associates, provides training and assistance for special applications and to new associates. Reports issues into the NAITS tracking/ticket system to spot trends and underlying issues.
• Troubleshoots components of the network that may cause problems and reports issues to NAITS. Monitors and records warranty information for computers. Conducts software licensing tracking and inventory for DSCN computers. Prepares cross‑reference access‑control reports and verifies with department management that access control is correct for department associates.
• Researches and investigates information on new hardware/software technologies prior to purchase and upgrading/installation. Analyzes information and prepares reports for management and provides cost‑analysis information for budget purposes. Upon approval, prepares appropriate documentation (Requisition/Purchase Order/Fixed Assets) and creates project plans for implementation of technology/equipment.
• Develops and implements policies and procedures throughout the software development life cycle to maximize efficiency, effectiveness, and overall quality of software products and information systems. Ensures all systems and processes meet organizational standards and user requirements.
• Completes tasks related to information security to ensure the security of the organization’s systems and information assets. Develops and executes high‑profile plans/programs to enhance/maximize information security, supports specified initiatives, and performs audits.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An equivalent combination of education and experience may be substituted for the minimum qualifications listed.

Please note that this posting will be posted externally as well.