Senior Solutions Consultant

ExaCare Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Medical coverage

Dental coverage

Vision coverage

Equity

Job summary

ExaCare Inc in Toronto is seeking a Senior Solutions Consultant to lead onboarding and user training for our health tech platform. You’ll map real-world workflows into ExaCare configurations, build playbooks, and ensure smooth adoption with a collaborative team.

You’ll capture customer feedback for Product and Engineering, support pilots and rollouts, and coordinate across Customer Success, Strategy & Operations, Sales, and Engineering.

Qualifications

• 2 - 4 years in consulting, banking, or in a B2B SaaS customer-facing role.
• Bachelor’s degree in Business, Engineering, or a related field.
• Strong communication and facilitation skills; confident with executive stakeholders and frontline users.
• Process and documentation mindset; turning complexity into clear SOPs, checklists, and guides.
• Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks.
• Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.
• Strong relationship-building and client management skills
• High attention to detail and ability to follow and iterate on SOPs
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes.
• No-ego mindset and ability to handle admin, technical, and client-facing tasks.

Responsibilities

• Deliver onboarding and training: build role-based curricula and quick-start guides, lead live trainings and office hours, and record Loom tutorials.
• Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer-facing help articles.
• Continuously improve processes: run post-mortems after go-lives, document lessons learned, and drive experiments to shorten time-to-value.
• Support technical onboarding with our Business Operations Managers: host standing implementation calls, understand workflows, manage communications, timelines, risks, and status updates.
• Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (SSO, file/API feeds), and workflow settings.
• Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly.
• Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.

Skills

Consulting

B2B SaaS

Communication

Documentation

Technical aptitude

Healthcare privacy

Relationship building

Attention to detail

Fast-paced environment

No-ego mindset

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

CSV imports

SSO

APIs

Webhooks

Job description

About exacare ai
exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly.

We recently raised a $30M Series A led by Insight Partners, and are bringing world‑class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!

About the Role

The Senior Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective user training. Working with a product customers already love, you’ll map real‑world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You’ll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.

What You’ll Do

• Deliver onboarding and training : build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
• Develop and maintain SOPs & documentation : create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides.
• Continuously improve processes : run post‑mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness.
• Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates.
• Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.
• Provide technical support during onboarding : triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.
• Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.

What You’ll Bring

• 2 - 4 years in consulting, banking, or in a B2B SaaS customer‑facing role.
• Bachelor’s degree in Business, Engineering, or a related field.
• Strong communication and facilitation skills; confident with both executive stakeholders and frontline users.
• Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides.
• Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quickly
• Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.
• Strong relationship‑building and client management skills - clear, friendly, and professional in customer interactions.
• High attention to detail and comfortable following and iterating on detailed SOPs
• Ability to thrive in a fast‑paced, dynamic environment with shifting priorities and evolving processes.
• Ability to maintain a no‑ego mindset and efficiently handle a variety of admin, technical and client‑facing tasks.
• Competitive salary and equity in a high‑growth startup
• Flexible PTO, take what you need
• Medical, dental, and vision coverage
• Great startup culture, including company off‑sites
• High‑achieving team, including ex‑Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more

Only the best belong here

We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially

The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision

At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership

We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.

This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together

We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

#LI-Hybrid