Senior Software Engineer – Email Platform & AI (Remote)

Ada; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading AI customer service platform in Canada is seeking a Senior Software Engineer to evolve their core Email platform. The ideal candidate will have 6 to 8+ years of experience in backend-leaning full-stack engineering, strong skills in Python and TypeScript, and familiarity with email protocols. This role offers a chance to work with a dynamic team and shape the future of AI-driven customer support.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Flexible Work Schedule

Learning & Development Budget

Access to Cutting-Edge AI Tools

Work from Home Budget

Qualifications

• 6 to 8+ years of backend-leaning full-stack engineering experience.
• Strong experience with Python, Node.js, TypeScript.
• Familiarity with email protocols (SMTP, IMAP, DNS).

Responsibilities

• Build and scale the systems responsible for email ingestion and routing.
• Lead architectural work for email implementation paths.
• Collaborate closely with Product, CX, Security, and AI teams.

Skills

Backend-leaning full-stack engineering experience

Python

Node.js

TypeScript

Experience with email protocols (SMTP, IMAP)

Distributed systems understanding

Collaborative skills

Tools

Sendgrid

Zendesk

Job description

A leading AI customer service platform in Canada is seeking a Senior Software Engineer to evolve their core Email platform. The ideal candidate will have 6 to 8+ years of experience in backend-leaning full-stack engineering, strong skills in Python and TypeScript, and familiarity with email protocols. This role offers a chance to work with a dynamic team and shape the future of AI-driven customer support.