Senior Software Developer, AI
TextNow
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Benefits offered by this job
Job summary
TextNow is seeking a Senior Software Developer to turn AI opportunities into production-ready systems. You will partner with stakeholders across the business and accelerate TextNow's adoption of AI technologies.
You will build AI-powered solutions, lead technical delivery, enable the organization, and mentor engineers to grow TextNow's AI capabilities responsibly and efficiently.
Qualifications
- 5+ years of software development experience.
- Experience designing and delivering production-grade software systems.
- Strong programming skills in Go, Python, TypeScript, Ruby, or similar.
- Experience with cloud platforms and modern deployment practices.
Responsibilities
- Design, develop, and deploy AI-enabled applications, services, and automations.
- Build internal tools and intelligent workflows using LLMs and orchestration frameworks.
- Evaluate emerging AI technologies and rapidly prototype new concepts.
- Drive architecture and implementation decisions for AI initiatives.
- Define patterns and standards for AI application development.
- Balance experimentation speed with security, governance, and operational excellence.
- Ensure solutions are reliable, observable, maintainable, and cost-effective.
- Partner with stakeholders to identify high-value AI opportunities and translate problems into technical solutions.
- Consult with Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations teams.
- Help teams adopt AI capabilities and best practices.
Skills
Tools
Job description
Webelieve thatcommunication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.
AsTextNowcontinues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs teamis responsible foridentifying,validating, and scaling AI-powered solutions that createmeasurableimpact for customers and employees.
We'relooking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerateTextNow'sadoption of AI technologies.
- Design, develop, and deploy AI-enabled applications, services, and automations
- Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
- Evaluate emerging AI technologies and rapidly prototype new concepts
- Drive architecture and implementation decisions for AI initiatives
- Define patterns and standards for AI application development
- Balance experimentation speed with security, governance, and operational excellence
- Ensure solutions are reliable, observable, maintainable, and cost-effective
- Partner with business stakeholders toidentifyhigh-value AI opportunities
- Translate business problems into technical solutions
- Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations
- Help teams adopt AI capabilities and best practices
- Develop reusable AI services, frameworks, and components
- Create integrations with enterprise platforms and business systems
- Design automation workflows that reduce manual effort and increase operational efficiency
- Contribute to AI governance, evaluation frameworks, and responsible AI practices
- Coach engineers and technical stakeholders on AI development approaches
- Share knowledge, best practices, and lessons learned
- Drive technical discussions and influence the direction ofTextNow'sAI strategy
- 5+ years of software development experience
- Experience designing and delivering production-grade software systems
- Strong programming skills in one or more modern languages (Go, Python, TypeScript,Ruby, or similar)
- Experience with cloud platforms and modern deployment practices
- Hands-on experience building applications with Large Language Models
- Experiencetrainingcustom models
- Understanding of prompt engineering, evaluation methodologies, and AI system design
- Experience with workflow automation and orchestration platforms
- Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks
- Comfortable operating in ambiguous environments with evolving requirements
- Strong communicationskills with technical and non-technical audiences
- Demonstrated ability to lead projects from concept through deployment
- Ability toidentifyopportunities independently and drive execution
- Curious and pragmatic
- Strong ownership mentality
- Bias toward experimentation and learning
- Able to balance speed with long-term sustainability
- Excited by solving business problems using technology
- Experience building enterprise AI solutions
- Experience with OpenAI, Anthropic, Google, or open-source model ecosystems
- Experience with observability and AI performance monitoring
- Experience implementing AI governance, evaluation, or security frameworks
- Telecommunications industry experience
- Experience building internal developer productivity tools
The expected base salary range for this role is:
CanadaIntermediate:CAD $113,400 -$162,000annually
Canada Senior: CAD $158,000 – 207,000 annually
Canada Staff: CAD $200,400 – 248,000 annually
Our salary ranges aredeterminedby role, level, and location. Within the range, individual pay isdeterminedby job-related skills, experience, and relevant education or training.
Our goal is to offer a competitive package that reflects the impact andexpertiseyou bring to the team.
This posting is for a current, active vacancy.
We’reproud of the culture thatwe’vebuilt atTextNow,but one of the mostcommon questionswe hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and everyTextNoviancontributes to our culture throughbeing involved, by living our values, sharing feedback, embracingchangeand more!
We strive to have a deep understanding of our customers.
We treat each other with fairness, respect, and integrity.
We adopt a "Yes, We Can" mindset to achieve ambitious goals.
We treat this company likeit'sour own... because it is!
We are deeply committed and passionate about our work and achieving results.
This is a brief overview of the benefits thatTextNowoffers its employees. More complete details can be found inTextNow’sBenefit Guideand legal plan documents, which are available to employees on or shortly aftertheir start date withTextNow. The benefits listedhereinare for illustrative purposes only and may change from time-to-time inTextNow’ssole discretion.
Free phone service
Employeestockoptions
Unlimited vacation
12 paid holidaysper year
Competitive pay
Health,dental, and visionbenefits
Short-term & long-term disability
$750 annual wellness benefitor healthcare spending account
RRSP matching (Canada)
Parental leavefor eligible employees
We travel a few times a year for various team events,company-wideoff-sites, and more
More information about our total rewards package will be available during the hiring process.
AtTextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.
Our aim is to make every person who joinsTextNowfeel like they belong, thatthey’revalued, and thatthey’reable to be their authenticselvesat work.
We’reall accountable for creating an inclusive culture and a sense of belongingforone another. By doing this together,we’llmakeTextNowbetter for everyone.
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Applicants who require reasonable accommodation during the hiring process may contact ourTalent Team.
Bysubmittingan application toTextNow, you agree to the collection, use, and disclosure of your personal informationin accordance withthe TextNow Candidate Policy
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