Senior Software Architecture & Delivery Lead (CCaaS/CX/AI)

Akkodis; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading technology firm is seeking a Senior Manager of Software Development & Architecture in Toronto. The successful candidate will lead Agile teams in developing digital onboarding and support platforms. Ideal applicants will have over 8 years of software development experience and a strong background in leadership and architectural vision. Apply to shape key digital platforms and drive modernization in a fast-paced environment.

Qualifications

• 8+ years in software development and architecture, with 3+ years leading technical teams.
• Experience in business intelligence, data architecture, and cloud-native practices.
• Strong understanding of Agile methodologies and modern software practices.

Responsibilities

• Build, lead, and mentor a team of software engineers and architects.
• Translate business requirements into scalable, high-performing technical solutions.
• Define software architecture standards and collaborate with stakeholders.

Skills

Leadership and team-building

Agile methodologies

Software development

Architecture standards

Problem-solving

Experience with AI-powered platforms

Tools

Cloud-native architecture

Call center platforms (e.g., Five9, Genesys)

Job description

A leading technology firm is seeking a Senior Manager of Software Development & Architecture in Toronto. The successful candidate will lead Agile teams in developing digital onboarding and support platforms. Ideal applicants will have over 8 years of software development experience and a strong background in leadership and architectural vision. Apply to shape key digital platforms and drive modernization in a fast-paced environment.