Senior Site Reliability Engineer

Relay; Vancouver; On-site; CAD 153,000 - 187,000; Full time

Job summary

Relay is seeking a Senior Site Reliability Engineer to own production infrastructure, CI/CD pipelines, and observability initiatives across AWS, Kubernetes, and databases. You will drive reliability, security, and speed to support Relay’s growth and fintech-grade standards.

You will mentor teammates, shape the service ownership model, and lead incident response with clear communication and rapid mitigation.

Qualifications

• Experience with AWS, Kubernetes, Datadog, GitHub, and GitHub Actions in production environments.
• Strong observability and incident management capabilities, with a track record of reducing MTTR.
• Hands-on experience with Terraform/Terragrunt for infrastructure as code.
• Experience managing databases such as Aurora RDS, PostgreSQL, DynamoDB or similar.

Responsibilities

• Own production infrastructure and CI/CD pipelines (AWS, Kubernetes, databases, Terraform, Terragrunt, Github Actions).
• Review change requests and triage security/privacy issues in infrastructure components.
• Build and maintain monitoring to assess infrastructure health.
• Collaborate with product teams to balance feature delivery and reliability.

Skills

AWS

Kubernetes

Datadog

GitHub

GitHub Actions

Observability

On-call

Security mindset

Teamwork

Automation

Tools

Terraform

Terragrunt

Node.js

Typescript

Job description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for an incredible Senior Site Reliability Engineer to join our SRE team. We aim to make reliability, security, and speed reinforce one another so that the platform becomes the engine of Relay’s growth. Your love of making high-impact decisions daily and desire to help shape the future of Relay is going to be crucial.

What You’ll Be Doing

• Join the team building and owning our production infrastructure and CICD pipelines (AWS, Kubernetes, PostgreSQL databases, Terraform, Terragrunt, Github Actions)
• Review infrastructure change requests, and triage & fix high-risk security and privacy issues in infrastructure components
• Build monitoring systems to dynamically assess the infrastructure health
• Improve our data repositories (DB, data warehouse, datalake) posture: engine upgrades, zero-downtime migrations, privacy taggings
• Partner with product teams to balance feature delivery with reliability constraints
• Establish and maintain error budgets for core services
• Provide guidance and mentoring for the rest of the team and help evolve Relay into a world-class security-oriented organization
• Write runbooks and coordinate gamedays
• Shape and mature Relay’s service ownership model by working closely with engineering teams to clarify operational responsibilities
• Collaborate in leading incident response by driving fast mitigation, clear communication, and structured decision-making

Who You Are

• You have experience as a site reliability engineer working with these technologies: AWS, Kubernetes, Datadog, GitHub, and GitHub Actions
• You have experience owning observability initiatives (logging pipelines, Software Catalog, monitoring strategies, and incident management tooling)
• You have various levels of experience with Terraform, Terragrunt, Node.js, Typescript
• You have hands-on experience managing and optimizing databases such as Aurora RDS, PostgreSQL, DynamoDB, and ElastiCache
• You have a strong security and operations mindset. We are looking for someone to help us continue building security into every aspect of our work - and is ready to be on-call for production issues
• You are a team player. Our team is lean, high-impact, and deeply collaborative - we want someone who is always willing to pitch in and isn’t afraid to ask for help
• You are curious. You keep yourself on the bleeding edge of infrastructure best practices

Bonus Points

• Show us your home lab
• Show us your Github profile!
• Fintech/regulatory experience; Experience working in compliant environments such as SOC2 or PCI
• Experience driving large reliability initiatives across your company
• You’ve joined a company at its early stages and have seen it through scale
• You have experience working in a fintech startup

The Interview Process

Stage 1: A 45-minute Google Meet video call with a member of our Talent team

Stage 2: A 45-minute Google Meet video call with the Hiring Manager

Stage 3: A 45-minute Google Meet video call with a member of our leadership team

Stage 4: A take-home case study followed by a 60-minute in-person presentation to members of our SRE team.

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $153,000 CAD to $187,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $170,000 CAD per year. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re always asking “how can this be better?” – in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You’d rather build something better than defend something familiar.
• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
• You build with AI, not just use it: You’re actively embedding AI into how you work, pushing what’s possible, and bringing your team along with you.
• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.
• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
• You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.
• Small businesses are why we’re here: Relay exists to help them thrive – and that mission has to resonate with you.

What’s Important to Us

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.