Senior Site Reliability Engineer

Glia Technologies, Inc.; Canada; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Canada is seeking an experienced Senior Site Reliability Engineer to ensure the health and performance of production services. The role involves defining SLOs, automating operations, and leading incident responses. Candidates should have over 5 years of experience in SRE, strong skills in AWS and Kubernetes, and a passion for operational excellence. Remote work options are available across Canada.

Qualifications

• 5+ years of relevant experience in Site Reliability Engineering or a closely related discipline.
• Deep understanding of Site Reliability Engineering principles.
• Experience analyzing and troubleshooting large-scale distributed systems.
• Proficiency with AWS and Kubernetes, especially in observability and auto-scaling.
• Strong software development skills in a language like Python or Go.

Responsibilities

• Define, measure, and report on Service Level Objectives and Indicators.
• Partner with development teams for operational consequences of their actions.
• Write software to automate production operations.
• Lead incident response processes for complex outages.
• Improve deployment systems and CI/CD pipelines.

Skills

Site Reliability Engineering

AWS

Kubernetes

Python

Go

CI/CD

DataDog

Tools

Terraform

Amazon Aurora Serverless

RabbitMQ

Github Actions

ArgoCD

Jenkins

Helm

Job description

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Team

You’ll be joining our dedicated Infrastructure Team, which is responsible for the reliability, scalability, and performance of Glia’s cloud‑native core infrastructure serving the conversational AI. Our team focuses on operational excellence and proactive problem‑solving to ensure our systems are always available and performing optimally.

All SREs on the team report to a dedicated Engineering Manager. Our work is driven by Objectives and Key Results, defined quarterly in collaboration with the Director of Engineering. All projects are planned, led, and executed by our engineers. Our SRE team is located primarily in Vancouver and Toronto and works in the Pacific Time zone (PT). We are optimized for remote collaboration and welcome candidates from anywhere in Canada.

The Work

As a Senior Site Reliability Engineer, your primary focus will be on the health and performance of our production services. Responsibilities will include:

• Defining, measuring, and reporting on Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key services.
• Partnering with development teams to establish error budgets and the operational consequences of their consumption.
• Writing software to automate production operations, eliminating manual toil and improving system resilience.
• Leading the incident response process for complex outages, including conducting blameless postmortems to drive systemic improvements.
• Engineering and improving deployment systems and CI/CD pipelines to increase release velocity while maintaining production stability.
• Conducting deep dives into system performance, engaging in capacity planning, and performing production readiness reviews.
• Developing and maintaining operational runbooks and incident response playbooks.
• Participating in a periodic on‑call rotation as an escalation point for critical service interruptions.
• Persistence: Amazon Aurora Serverless for Postgres, RabbitMQ
• Cache: Amazon ElastiCache for Valkey
• Monitoring & Observability: DataDog with a focus on dashboards and alerts for system health.
• CI/CD: Github Actions, ArgoCD, Jenkins, Helm, with a focus on automation and pipeline optimization.
• Infrastructure as Code: Terraform

Additionally, our Engineering teams use:

• Backend: Python, Elixir, Node.js, and Ruby
• Native mobile SDKs: Java and Swift

Candidate Requirements

• 5+ years of relevant experience in Site Reliability Engineering or a closely related discipline (e.g., DevOps, Platform Engineering, Infrastructure).
• Deep, practical understanding of Site Reliability Engineering (SRE) principles (SLOs, error budgets, toil reduction).
• Demonstrable experience analyzing and troubleshooting large‑scale distributed systems.
• Expert‑level proficiency with AWS and Kubernetes (EKS), particularly in areas of observability, networking, and auto‑scaling.
• Strong software development skills in a language like Python or Go, used to build operational tools, services, or automation.
• Experience with modern observability platforms (e.g., DataDog, Prometheus) and a deep understanding of metrics, logging, and tracing.
• Expertise in designing and operating robust CI/CD pipelines for a microservices architecture (e.g., using ArgoCD, Github Actions, Helm).
• A systematic, data‑driven approach to problem‑solving and root cause analysis.

We are insatiably curious and hungry for knowledge here at Glia. Even if you don’t meet all the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.

*Glia is an equal‑opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.