Senior Servicing Analyst

BMO; Mississauga; On-site; CAD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Accident and life insurance

Job summary

BMO Financial Group seeks a detail-oriented professional to support loan servicing and monitoring within Corporate Banking in Mississauga. You will handle routine service requests, processing transactions, and customer inquiries while adhering to risk policies and SLA targets.

Responsibilities include preparing customer notifications, coordinating with stakeholders, analyzing data for insights, and ensuring accurate documentation.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of business unit products and services, processes and controls – Good.
• Understanding of risk and regulatory requirements – Good.
• Ability to multi-task in a fast paced environment.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.

Responsibilities

• Acts as a subject matter expert and first contact for escalation.
• Assists in processing more complex transactions and customer requests.
• Addresses customer services issues according to established parameters, escalating as required.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Investigates and addresses specific customer issues.
• Organizes work information to ensure accuracy and completeness.

Skills

Analytical thinking

Communication skills

Collaboration

Problem solving

Influence skills

Multi-tasking

Education

Post-secondary degree

Job description

Application Deadline

11/05/2026

Address

5750 Explorer Drive

Job Family Group

Customer Shared Services

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

• Acts as a subject matter expert and first contact for escalation.
• Assists in processing more complex transactions and customer requests.
• Addresses customer services issues according to established parameters, escalating as required.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Investigates and addresses specific customer issues.
• Organizes work information to ensure accuracy and completeness.
• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
• Supports the development of tools and delivery of training focused on delivering business results.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Collaborates to execute loan servicing and monitoring requests.
• Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
• Executes and manages documentation to ensure that records are maintained in a proper manner.
• Analyzes data and information to provide insights and recommendations.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Builds effective relationships with internal/external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and understanding of business unit’s products and services, processes and controls – Good
• Knowledge of standard desktop applications and department systems and applications – Good.
• Understanding of business unit’s risk and regulatory requirements – Good.
• Ability to multi-task in a fast paced environment
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary

$45,000.00 - $100,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.