Senior Service Representative-Global Trade Operations

BMO U.S.; Toronto; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Canada seeks an Admin position within Customer Shared Services to support international trade operations. You will process, index, and courier documentary collection documents, ensure SLAs, and maintain compliance with regulatory and bank requirements.

You will backfill the admin team and assist with training, process improvements, and risk management while maintaining high-quality customer service. Strong communication and office software skills are essential.

Qualifications

• Typically requires two to three years of relevant experience.
• A related post-secondary degree is preferred, although an equivalent combination of education and experience may be accepted.
• Familiarity with applicable systems and technologies.
• Knowledge of international rules governing clean and documentary collections.
• Experience with letters of credit, standby letters of credit, and guarantees is an asset.
• Understanding of the business unit’s core products, services, processes, and controls.
• Familiarity with the business unit’s risk and regulatory obligations.
• Effective analytical and problem-solving abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Clear and effective written and verbal communication skills.

Responsibilities

• Supports operational processes to ensure international trade transactions are processed accurately and on time.
• Indexes and scans clean and documentary collection documents within SLAs.
• Manages clean collection transactions and follows up on payments.
• Couriers documents promptly and investigates delivery issues.
• Provides backup support to the admin team by scanning and indexing import/export documents.
• Supports change initiatives and implements new processes or systems.
• Communicates with internal and external stakeholders to meet business objectives.
• Ensures regulatory compliance and protection of confidential information.

Skills

Analytical decision making

Microsoft Word, Excel, PowerPoint

Written and verbal communication

Systems and technologies familiarity

International documentary collections

Letters of credit & guarantees

Education

Post-secondary degree preferred

Tools

Microsoft Office Suite

Job description

Application Deadline

Application Deadline: 10/09/2026

Location & Work Arrangement

Address: 250 Yonge Street Job Family Group: Customer Shared Services Admin position working 5 days in the office.

Job Summary

Supports operational processes to ensure international trade transactions involving goods and services are processed accurately and on time. Indexes and scans clean and documentary collection documents within established service-level timelines and ensures compliance with all applicable regulatory and reporting requirements. Manages all clean collection transactions and follows up on payments. Couriers clean and documentary collection documents promptly and investigates related delivery issues. Provides backup support to the admin team by scanning and indexing import, export, standby, and guarantee documents as needed. Supports change initiatives of varying scope, with a focus on implementation and sustainment. Organizes information to ensure it is accurate and complete. Completes routine service requests, transactions, and inquiries within established service-level agreements. May serve as a problem-solving resource for junior staff. Processes transactions, completes audits and reconciliations, and responds to internal partner and external customer inquiries in accordance with documented policies and procedures. Consistently meets service-level agreements while maintaining high-quality customer service. Reviews and reconciles information and documents for accuracy and completeness while managing transaction risks. Ensures transactions comply with regulatory and Bank requirements and protects the confidentiality of customer and Bank information. Identifies and analyzes issues, resolving discrepancies promptly. Communicates and collaborates with internal and external stakeholders to achieve business objectives. Builds and maintains effective stakeholder relationships to complete work and meet service expectations. Contributes to implementing new processes and systems and improving existing ones. Understands operational risks and regulatory requirements, takes appropriate action, and maintains operational integrity. Supports the development of tools and training that drive business results. Analyzes issues and determines appropriate next steps. Performs additional duties as required.

Required Experience and Qualifications

• Typically requires two to three years of relevant experience.
• A related post-secondary degree is preferred, although an equivalent combination of education and experience may be accepted.
• Familiarity with applicable systems and technologies.
• Knowledge of international rules governing clean and documentary collections.
• Experience with letters of credit, standby letters of credit, and guarantees is an asset.
• Understanding of the business unit’s core products, services, processes, and controls.
• Familiarity with the business unit’s risk and regulatory obligations.
• Effective analytical and problem-solving abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Clear and effective written and verbal communication skills.

Salary & Compensation

Salary: $40,500.00 - $80,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we're focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We're proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we'll continue to build, invest and transform to drive performance that serves the good that grows.