Senior Service Owner - Digital Transformation Lead

Randstad Canada; Remote; CAD 90,000 - 110,000; Full time

Job summary

A leading staffing agency is seeking a Service Owner or Product Lead in Canada to lead a 15-month digital transformation project. This role involves overseeing the modernization of essential registry services and guiding the development of digital solutions that improve user experiences with public services. The ideal candidate will have extensive agile experience and a strong leadership background, focusing on user-centric design and strategic collaboration. This position offers remote work flexibility and is perfect for results-driven leaders looking to make a tangible impact.

Benefits

Long-term engagement

Flexible remote work environment

High-impact initiatives

Qualifications

• Five years of experience coordinating with business and IT partners.
• Proven track record of documenting user requirements in complex environments.
• Extensive background in leadership or facilitation roles.

Responsibilities

• Oversee the full product lifecycle from discovery to implementation.
• Lead product teams to develop digital solutions.
• Conduct user-centric research to improve service delivery.

Skills

Agile development frameworks (SCRUM)

Leadership skills

User-centric research

Business process documentation

IT solutions design

Job description

A leading staffing agency is seeking a Service Owner or Product Lead in Canada to lead a 15-month digital transformation project. This role involves overseeing the modernization of essential registry services and guiding the development of digital solutions that improve user experiences with public services. The ideal candidate will have extensive agile experience and a strong leadership background, focusing on user-centric design and strategic collaboration. This position offers remote work flexibility and is perfect for results-driven leaders looking to make a tangible impact.