Senior Service Engineer, Propulsion

Wärtsilä; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading marine technology company is seeking a Senior Field Service Engineer to join their team in Toronto. This role involves performing complex field service activities related to propulsion systems, managing site operations, and ensuring customer satisfaction. Candidates should have a relevant degree and strong experience in marine propulsion systems, with a commitment to safety and quality. The position requires 70% travel both domestically and internationally, as well as strong communication and organizational skills.

Benefits

Extended medical & dental coverage

RRSP matching

4 weeks of vacation

5 paid personal days

Qualifications

• Must have a safety-first mindset and integrity.
• Ability to interact professionally with customers.
• Strong organizational skills necessary.

Responsibilities

• Perform field service work on propulsion equipment.
• Lead and manage site work and customer interactions.
• Provide detailed internal and external reports.

Skills

Experience with marine propulsion systems

Excellent communication skills

Time management

Critical thinking

Leadership skills

Education

MSc or BSc in Mechanical Engineering or Marine Engineering

Tools

Hydraulic tools handling

Lifting tools handling

Job description

Senior Service Engineer, Propulsion

Senior Field Service Engineer – Propulsion

Parts and Field Service is now looking for an enthusiastic Senior Field Service Engineer to join our skilled team in Canada.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we deliver efficient, safe and sustainable integrated products and solutions to enhance our customers’ business. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Shipping is the world’s most efficient mode of transportation and approximately 90% of world trade is carried by sea.

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services—together.

What will you be doing?

As a Senior Field Service Engineer – Propulsion, you will perform field service work activities related to propulsion equipment, including installation, repair and maintenance of propulsion gearboxes, OD boxes, clutches, couplings, shafting, bearings and seals, controllable pitch propellers, thrusters, and waterjets.

This position reports to the Field Service Resources Coordinator.

Candidates are expected to display a high level of critical thinking and reasoning skills, be self-motivating and perform as high performers.

• Responsible for performing complex and advanced troubleshooting on specific equipment and equipment families in relation to Wärtsilä systems.
• Acts as a Senior Engineer for complex marine installations and as a system specialist for assisting Commissioning Engineers to lead product related commissioning activities as required.
• Perform advanced troubleshooting on site to isolate and find root causes of failures in propulsion mechanical and hydraulic equipment.
• Lead and manage assigned self / team while on site, interacting with the customer to arrange for proper schedule to achieve desired scope.
• Keep track of work details and provide in depth reports including all the necessary details. (Measurements, photos, way of working, investigations, etc.).
• Keep track and provide an accounting of time, spare parts used.
• Proactively advise and promote available products and solutions to customers.
• Provide internal and external work reports according to Wärtsilä standards and perform site audits.
• Proactively advises and promotes available products and solutions to customers.
• In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

Duties and Responsibilities

• Interact professionally with customers during the work execution.
• Perform internal and external progress status of the assigned work.
• Creating the Service Work Reports.
• Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
• Follow-up and report on the status of work orders to customers and / or internal stakeholders.
• Continuously seek solutions according to best practices.

To be successful in this role, we expect you to have

• A safety-first mindset
• Preferred MSc or BSc in Mechanical Engineering or Marine Engineering, or equivalent work experience
• Experience with many aspects of marine propulsion systems: transverse thrusters, steerable thrusters, retractable thrusters, underwater mountable thrusters, controllable and fixed pitch propellers, and gearboxes.
• Good time management and organizational skills – able to effectively manage a dynamic workload.
• Understanding the importance of quality
• Theoretical and practical knowledge on maintenance procedures.
• Theoretical and practical knowledge on workshop maintenance.
• Theoretical and practical knowledge on tools handling and mechanical components dimensional inspection.
• Theoretical and practical knowledge on hydraulic tools handling.
• Theoretical and practical knowledge on lifting tools handling and procedures.
• Knowledge of Electrical and Automation systems will be a plus.
• Excellent ability to cooperate and communicate with other people and advanced command of English, both oral and written

As an ideal candidate, we expect you to have

• High integrity
• Passionate about people
• Customer focus
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Good negotiating skills
• Strong organizational skills
• Team player mindset
• Ability to lead persons of different cultural backgrounds

Successful applicants must be authorized to work in Canada without sponsorship.

For applicants that reside in BC, the hourly salary rate range is $42.00 CAD - $48.00 CAD.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Benefits

Wärtsilä Canada offer a generous benefit package, including but not limited to extended medical & dental coverage, RRSP matching (employer contribution up to 7% of salary), 4 weeks of vacation (increases based on years of service with Wärtsilä) and 5 paid personal days per year.

Travel Requirements

This position requires a 70% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location.

Recruitment Process

As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include— but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit‑to‑work medical assessments, and confirmation of eligibility to work in Canada.

Why you & us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co‑creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely.

That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 26 / 10 / 2025

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

This is Wärtsilä