Senior Service Delivery Lead for Banking & Wealth Tech

Acestack; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A technology service provider in Toronto is seeking an experienced Service Delivery Manager proficient in Banking operations and technology delivery. Responsibilities include managing IT service delivery, leading incident management processes, and ensuring compliance against SLAs. The ideal candidate will possess 14-18 years of IT experience with a strong background in Wealth Management. This full-time position requires onsite presence in Toronto five days a week.

Qualifications

• 14-18 years of overall IT experience.
• 8-10 years in Service Delivery or IT Operations roles.
• Strong background in Banking, specifically in Wealth Management.

Responsibilities

• Manage day-to-day IT service delivery ensuring SLAs and KPIs are met.
• Coordinate incident, problem, and change management activities.
• Oversee service performance trends and identify areas for improvement.

Skills

IT Experience

Service Delivery

Communication Management

Problem Management

ITIL

Project Management

Tools

ServiceNow

Job description

A technology service provider in Toronto is seeking an experienced Service Delivery Manager proficient in Banking operations and technology delivery. Responsibilities include managing IT service delivery, leading incident management processes, and ensuring compliance against SLAs. The ideal candidate will possess 14-18 years of IT experience with a strong background in Wealth Management. This full-time position requires onsite presence in Toronto five days a week.