Senior Service Coach - Financial Services (Hybrid)

Edward Jones; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Edward Jones in Calgary seeks a Senior Service Specialist to support branch teams with operational, product, compliance and system inquiries. You will provide timely, friendly service and resolve issues to ensure a seamless client and colleague experience.

You will coach teammates, handle escalations, and help identify trends to simplify procedures and improve service. Applicants should have at least five years in financial services, excellent communication, and strong computer skills.

Qualifications

• Minimum 5 years in financial services
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong computer skills and familiarity with Edward Jones systems

Responsibilities

• Provide telephone and written support to branches and teammates
• Coach teammates with one-on-one and group training
• Assist with escalations and problem resolution
• Identify trends to simplify procedures and improve service
• Communicate regulatory requirements clearly and accurately

Skills

Verbal communication

Written communication

Customer service

Coaching

Job description

Edward Jones in Calgary seeks a Senior Service Specialist to support branch teams with operational, product, compliance and system inquiries. You will provide timely, friendly service and resolve issues to ensure a seamless client and colleague experience.

You will coach teammates, handle escalations, and help identify trends to simplify procedures and improve service. Applicants should have at least five years in financial services, excellent communication, and strong computer skills.