Senior Sales Support Specialist

CBTS; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solution provider in Toronto is seeking a Sr. Sales Support Specialist to assist Account Managers with daily sales duties and client relationships. The ideal candidate will have 5-10 years of IT experience, strong client relationship skills, and the ability to work collaboratively in a dynamic environment. This position ensures client satisfaction through effective communication and problem-solving.

Qualifications

• 5-10 years’ experience within the IT community.
• Demonstrate meticulous attention to detail in quote preparation and order processing.
• Effectively manage and support multiple opportunities concurrently.

Responsibilities

• Support Account Executive and strengthen relationships within the assigned territory.
• Prepare accurate quotes and process orders efficiently.
• Provide expert guidance to clients on IT solutions and vendor programs.
• Cultivate strong relationships with clients and act as a trusted advisor.
• Work collaboratively with various departments to enhance customer experience.

Skills

Customer and Vendor/Manufacturer relations experience

Self-motivated / initiative

Competitive, problem solver

Eagerness to learn and technical aptitude

Ability to work independently

Ability to work under pressure

Education

Associate’s degree or equivalent

Job description

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com .

Job Purpose

Onx Enterprise Solutions is looking for a Sr. Sales Support Specialist based in Toronto to support and work closely with assigned Account Managers performing daily sales duties and ensuring positive relationships with our clients.

This position reports directly to Liz Guglietti, Manager of Inside Sales.

Essential Functions

Support Account Executive and Existing Territory

• Collaborate closely with the Account Executive to strengthen relationships within the assigned territory.
• Assist in developing and implementing strategies to achieve sales targets.
• Address client inquiries promptly and professionally, providing comprehensive information about our products and services.
• Ensure client satisfaction through effective communication and problem-solving.

Quote and Order Processing

• Prepare accurate quotes and process orders efficiently.
• Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.

Understanding of IT Solutions and Partner Programs

• Stay abreast of current IT solutions and vendor partner programs.
• Provide expert guidance to clients on product offerings and compatibility.

Building Client, Vendor/Manufacturer Relationships

• Cultivate strong relationships with clients, understanding their business needs and challenges.
• Act as a trusted advisor, offering solutions that align with client objectives.

Cross-Functional Collaboration

• Work collaboratively with various departments, including marketing, logistics, and technical support.
• Ensure seamless communication and coordination to enhance overall customer experience.

Team Player

• Actively contribute to the success of the sales team through collaboration and knowledge sharing.
• Foster a positive and supportive team environment.

Attention to Detail and Multitasking

• Demonstrate meticulous attention to detail in quote preparation and order processing.
• Effectively manage and support multiple opportunities concurrently.

Specific Skill Requirements

• Two years of College or Technical School resulting in an associate’s degree or equivalent.
• 5-10 years’ experience within the IT community.

Competencies in the following are essential:

• Must have Customer and Vendor/Manufacturer relations experience.
• Self‑motivated / initiative
• Competitive, problem solver with a get‑it‑done type attitude
• Eagerness to learn and technical aptitude is a must
• Ability to work both independently or as part of a team
• Ability to work well under pressure to meet tight deadlines

Education

• Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)

Experience

• 5 to 10 years’ experience

Supervisory Responsibilities

• No Supervisory Responsibility

Due to U.S. Government requirements applicable to foreign‑owned telecommunications providers, non‑US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.