Senior Sales Operations Associate

Morningstar; Toronto; On-site; CAD 47,476 - 75,000; Full time

Job summary

Morningstar DBRS in Toronto is seeking a Senior Sales Operations Associate to support global demand generation teams. You will administer Salesforce CRM and Pardot, maintain data integrity, and optimize marketing automation to help regional teams do more with less.

The role reports to the Global Salesforce Administrator, requires 2+ years in CRM, MS Office skills, and a Bachelor’s degree. Four days in the office per week are expected in this hybrid setup, with a focus on data-driven improvements

Qualifications

• 2+ years of experience with Salesforce CRM and familiarity with Pardot
• Interest in and basic understanding of the financial services industry
• Strong problem-solving and communication skills
• Excellent quantitative skills with a desire to analyze everything
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
• Familiarity with utilizing AI tools to increase efficiency and reduce manual work

Responsibilities

• Maintain data integrity
• Administer marketing automation tools and contact data
• Efficient project management: lead projects and manage multiple priorities
• Develop reports to communicate project benefits and future plans

Skills

Salesforce CRM

Pardot

Problem solving

Communication

Analytics

MS Office

AI tools

Mentoring juniors

Education

Bachelor's Degree

Tools

Oracle

Invoicing workflows

Job description

The Role

DBRS Morningstar is seeking a Senior Sales Operations Associate to provide global support for regional demand generation teams worldwide. The role reports to the Global Salesforce Administrator for DBRS Morningstar and will focus on identifying and delivering on new projects that will help business development team members get more done with less work.

The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales outreach platforms and is capable of configuring software tools as needed to manage the contact-level data used to coordinate, execute, and measure marketing campaigns. Previous work experience within the financial services industry is preferred yet not required for candidates who can demonstrate their ability to learn quickly and excel within a fast-paced environment.

This role is based in our Toronto office with a required four days a week in office.

Required Capabilities

• 2+ years of experience with Salesforce Customer Relationship Management (CRM) and familiarity with the Marketing Cloud Account Engagement (Pardot)
• Interest in and basic understanding of the financial services industry
• Strong problem-solving and communication skills
• Excellent quantitative skills with a desire to analyze everything
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
• Bachelor's Degree
• Familiarity with utilizing AI tools to increase efficiency and reduce manual work

Ideal Qualifications

• Experience in the financial services industry
• Experience working in a sales or marketing team
• Experience with Oracle and invoicing workflows
• Eagerness to mentor junior colleagues

Responsibilities

The core responsibilities of the role are maintaining data integrity, the administration of marketing automation tools and contact data, and efficient project management:

Maintain data integrity

• Administer reviews of Salesforce data, run bulk ingestion of new data, and execute bulk edits on existing data
• Implement and maintain data validation rules and workflows within Salesforce
• Create and maintain documentation on the configuration of objects and fields in Salesforce and Marketing Cloud Account Engagement (Pardot)

Marketing automation administration

• Cleanse and segment contact databases used to implement direct marketing strategies
• Support regional marketing teams with their execution of outbound marketing campaigns
• Analyze past direct marketing campaigns and recommend improvements to future campaigns

Efficient project management

• Work with business development team members to imagine how we might get more done with less work
• Takes initiative to lead projects and is comfortable with managing and prioritizing multiple projects in parallel
• Skilled in engaging stakeholders across departments to coordinate data flows across systems
• Maintain and develop reports to communicate the business benefits of ongoing projects, and future project plans

Base Salary Compensation Range: 47,476-75,000

Bonus Target: 7.5%

About Us

Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world.

Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service.

Morningstar DBRS is the next generation of credit ratings.

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar's hybrid work environment gives you the opportunity to collaborate in‑person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in‑office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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