Senior Resident Support Worker

The Salvation Army; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Winnipeg is seeking a committed individual to support residents and manage program tasks. The role involves creating documentation, overseeing daily chores, and providing guidance to residents. Candidates must be a senior resident for at least six months and have relevant certifications, including First Aid and Crisis Intervention. The position offers a salary range of $16.00 to $19.21 per hour, reflecting the candidate's experience and qualifications.

Qualifications

• Must be a senior resident of Sarah's Place for a minimum of 6 months.
• Completion of a formal post-secondary program of at least one academic year.
• Experience dealing with homelessness and health concerns.

Responsibilities

• Create and revise documents for programs’ Standard Operating Procedures.
• Instruct and coach participants on completing chores.
• Provide guidance and support to residents as needed.

Skills

Conflict management skills

Good verbal and written communication skills

Ability to motivate others

Listening skills

Education

Formal post-secondary/college program

Manitoba Food Handlers Certification

Emergency First Aid & CPR

Non-Violence Crisis Intervention

Mental Health First Aid Certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Administration

• Create and revise documents to support the programs’ Standard Operating Procedures (SOP's).
• Complete administration tasks as required by Sarah's Place staff.

Cleaning and Organizing Common Areas

• Select and complete items from cleaning and organizing list provided.
• Provide oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores and monitor and document their completion according to policy and procedure.

On Call

• Provide advice, guidance and support to residents when contacted for assistance.
• First contact for all situations not requiring immediate 911 assistance.
• Log and report all incidents to staff
• Follow all Sarah's Place organizational policies and procedures.

Critical Relationship Management

Governance Boards and Councils: None

Internal: All other participants in the Sarah's Place program, staff and volunteers of Sarah's Place program and other programs within the Centre of Hope.

External: Winnipeg Correctional & Justice Services ministry units.

Managerial/Technical Leadership Responsibility

• This position reports directly to the Sarah's Place Program Supervisor.
• There are no direct reports to the position. May perform workflow coordination to other Residential Workers when required.

Financial and Materials Management

• Minimal material responsibilities.
• As a part of the Sarah's Place staff team, may provide recommendations to the program's overall budget in areas related to the position's scope.
• May be authorized to handle small amounts of cash.

Working Conditions

• Working environment is typically in the Sarah's Place program environment and utilizes various common areas and office space, when needed.
• Exposure to verbal abuse from emotionally distraught people seeking or in the program as well as those in the vicinity of Sarah's Place.
• This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relay information that is highly disturbing in nature and will require intentional debrief and consultation.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college program of at least one academic year.
• Must be a senior resident of Sarah's Place for a minimum of 6 months.
• Seeking completion of Manitoba Food Handers Certification.
• Emergency First Aid & CPR.
• Non-Violence Crisis Intervention.
• Mental Health First Aid Certification.

The Salvation Army – Canada and Bermuda Territory Job Description

• Alternative combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• At least one year of experience is required as a minimum for this position.
• Experience of First Nations people's unique gifts as well as challenges faced such as colonization, racism and oppression and barriers to accessing systems and resources.
• Experience as a woman having involvement in the criminal justice system.
• Experience of tough issues such as homelessness, health concerns, unemployment, exploitation and human trafficking.

Skills and Capabilities

• Respect and understanding of The Salvation Army - its mission, culture and values.
• Commitment to seek to maintain a safe and secure environment for residents, visitors, and staff members.
• Required to uphold all Sarah’s Place rules and regulations.
• Must be in good standing within your own recovery and healing journey.
• Good conflict management skills.
• Good verbal and written communication skills.
• Comfort in dealing with ambiguity.
• Strong listening skills.
• Ability to motivate others and manage relationships.
• Negotiating skills.
• Ability to set priorities and solve problems.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.

Compensation

The target hiring range for this position is $16.00 to $19.21 with a maximum of $23.05.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.