Senior Representative, Digital Online Solutions

Fairstone; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian lending company is hiring a Senior Representative for Digital Online Solutions in Montreal. This full-time hybrid role focuses on enhancing customer interactions through social media platforms. Candidates must be bilingual in English and French, possess strong communication and customer service skills, and have technological savvy. The ideal applicant will be responsible for resolving inquiries, moderating content, and collaborating across departments to uphold the company's reputation.

Benefits

Flexible work hours

Great Place to Work recognition

Qualifications

• 2 years of customer service experience.
• Bilingual required to communicate with clients across Canada (50% English and 50% French).
• Strong familiarity with social media platforms (Facebook, Twitter, YouTube, LinkedIn).
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee customer correspondence and resolve inquiries through social media.
• Moderate user-generated content based on company policies.
• Build connections and encourage community dialogue.
• Collaborate with departments to manage company reputation.
• Monitor social media strategy analytics and provide updates.

Skills

Bilingual (English and French)

Customer service experience

Effective communication skills

Social media knowledge

Attention to detail

Technological savviness

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Power Point

Hootsuite

Job description

WHO WE ARE

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point‑of‑sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Come join Fairstone Financial as a Senior Representative, Digital Online Solutions.

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

Job Responsibilities

• Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
• Moderate user-generated content and messages appropriately, based on company policies
• Build meaningful connections and encourage Fairstone community through dialogue and messaging
• Collaborate with other departments to manage company reputation
• Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress

Qualifications

• High School Diploma or GED or equivalent experience.
• 2 years of customer service experience
• Bilingual required to communicate with our clients across Canada (50% English and 50% French)
• Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
• Ability to multi‑task with attention to detail
• Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
• Knowledge of Microsoft Word, Outlook, Excel, Power Point
• Knowledge of Hootsuite is an asset
• Technological savviness is a must
• Strong awareness of Company privacy policies
• Willingness to work flexible hours which includes evening and weekend hours

Flexible hours

We offer a full‑time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 9:00 p.m. Saturday and Sunday 9:00 a.m. to 5:00 p.m.

WE ARE PROUD TO BE RECOGNIZED AS

Great Place to Work ® Canada for 2025
Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time Job Type:Permanent