Senior Rental Representative

Penske Truck Rental; City of Moncton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading rental service provider in Moncton is seeking a Senior Rental Representative to assist customers through effective service, manage vehicle fleets, and ensure customer satisfaction in a fast-paced environment. The ideal candidate has customer service experience, strong interpersonal skills, and must possess a high school diploma or equivalent. This full-time role requires working some weekends and offers a dynamic work environment with opportunities for growth.

Qualifications

• 1+ years of sales and customer service experience required.
• 1+ years of inside sales experience preferred.
• Ability to work independently with a positive attitude.

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare rental forms, obtaining customer signature and necessary information.
• Resolve customer service or billing complaints by adjusting bills.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Sales experience

Computer proficiency (Word, Excel, Outlook)

Education

High school diploma

Bachelor's degree

Job description

Position Summary

A Penske Senior Rental Representative will provide service by assisting, in person or on the phone, our internal and external customers and will support the branch and rental needs. This position demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

Location

525 McNaughton Ave, Moncton

Major Responsibilities

• Compute charges for merchandise or services and receive payments
• Prepare merchandise for display, or for purchase or rental
• Recommend and provide advice on a wide variety of products and services
• Keep records of transactions and of the number of customers entering an establishment
• Prepare rental forms, obtaining customer signature and other information, such as required licenses
• Inspect and adjust rental items to meet needs of customer
• Explain rental fees, policies and procedures
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Other projects and tasks as assigned by supervisor

Qualifications

• 1+ years of sales and customer service experience required
• 1+ years of inside sales experience preferred
• High school diploma required
• Bachelor's degree preferred
• Ability to work independently, customer service skills, organizational skills, and a positive attitude are required
• Intermediate proficiency in the use of a computer, including Microsoft Word, Excel and Outlook required
• Willingness to work the required schedule including some weekends is essential
• Valid Driver's License required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Penske is committed to the principle of equity in employment.