Senior Relationship Manager

TD Bank; Delta; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank in Surrey, British Columbia invites applications for a Customer Relationship Manager role within Personal & Commercial Banking. The position focuses on delivering exceptional customer service, managing an assigned portfolio, and promoting a full suite of banking products.

Candidates will build deep knowledge of customers, assess needs, and collaborate with internal partners while upholding regulatory and risk standards.

Qualifications

• Outstanding customer service and relationship management skills.
• Ability to develop and implement sales strategies.
• Strong understanding of banking products and markets.

Responsibilities

• Lead all aspects of relationship management for an assigned portfolio.
• Act as a trusted advisor to meet customer needs with creative products/solutions.
• Actively use sales platforms to understand customers, industries, and markets.
• Understand customer's operating environment and tailor financing and cash management solutions.
• Maintain deep knowledge of market, customers, and macro factors.
• Identify changes in business environment and address priorities with action plans.
• Refer opportunities to internal bank partners to meet customer needs.
• Support proactive business networking events.

Job description

Work Location: Surrey, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER:

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience

• Lead all aspects of relationship management for an assigned portfolio
• Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
• Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
• Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
• Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance business networking events

SHAREHOLDER:

Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer

• Build new relationships and deepening existing customer relationships by consistently following the commercial sales methodology
• Promote and offer full suite of products, sales, services and banking capabilities
• Meet or exceed business targets
• Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals
• Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
• Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.
• Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Protect the interests of the organization identify and manage risks, and elevate non-standard, high risk transactions / activities as necessary
• Ensure compliance with regulatory and operational risk requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Develop a productive relationship with external partners as means to identify new business opportunities

EMPLOYEE / TEAM:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Provide mentorship by sharing kno