Senior Regional Manager, Broker Services

TD; Canada; On-site; CAD 108,000 - 164,000; Full time

Job summary

A major financial institution in Calgary is seeking a Senior Regional Manager to lead business development efforts for mortgage acquisitions. This role involves managing teams, optimizing referral relationships, and executing national strategies. The ideal candidate has strong sales leadership experience and knowledge of the real-estate market, with a focus on achieving business targets and developing key partnerships.

Benefits

Comprehensive health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• Proven track record in high-volume, fast-paced environments.
• Strong recruitment and succession planning capabilities.
• Knowledge of the real-estate secured lending market and regulatory environment.

Responsibilities

• Drive regional RESL volumes and CP sales through execution of sales management practices.
• Recruit and hire top talent to build the RSM / ISM teams.
• Develop key brokerage-level partnerships in your geography.

Skills

Sales leadership

Strategic thinking

Communication skills

Recruitment and succession planning

Relationship building

Education

Undergraduate degree

Post-Graduate degree

Job description

Work Location: Calgary, Alberta, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Canada Trust is TD's customer‑focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and 'TD Green Machine' automated banking machines. The Specialized Sales Forces within TD Canada Trust develop new personal lending business opportunities, generate sales, and deliver high‑quality advice through several channels across Canada. One of the most important and growing contributors to the Mortgage Acquisition business is the Broker Channel, a growing RESL distribution group that offers a range of mortgage financing products and solutions. The Broker Channel drives RESL acquisitions through 3rd‑party industry partners, obtaining mortgage business volume nationally from independent brokerage firms and their respective brokers. All sales are generated by both in‑field Regional Sales Managers and the centralized Inside Sales Managers. This team, along with TD Mortgage Solutions and its 3rd‑party credit adjudicator, collectively originates over $20 billion in annual RESL originations.

Reporting directly to the AVP, National Distribution, Broker Services, the Senior Regional Manager will oversee a group of direct and indirect reports. Under your strong leadership skills, your business development team will target high‑performing brokerages and their brokers to influence referrals of mortgage business and strong client relationships to TD Canada Trust. Your objective will be to achieve business plan targets for mortgage volume, senior relationship development/management, Credit Protection penetration, recruitment/business continuity, pipeline efficiency and budgetary management. You will prospect new business opportunities, at a senior level, within your region and liaise with our major industry partners to further optimise referral relationships.

In addition to being a contributing member of the Broker Channel senior management team, you will be proactive in working with our 3rd‑party underwriting partners (TDMS), as well as key members of the RESL Product, Acquisitions, Pricing, Policy, Fraud and Governance.

You and your teams will work from a sales management system that has been designed specifically for our sales channel. Key accountabilities for the Senior Regional Manager role include recruitment and selection of suitable candidates for the RSM, ISM and BCA jobs, building and maintaining key referral relationships in the market, new business development, sales training, joint field work and focus coaching of sales management staff. You will also be asked to contribute to the development and implementation of national initiatives for the Broker Business.

Key Responsibilities

• Drive regional RESL volumes and CP sales through execution of sales management practices, coaching, R&R, recruitment and external business development.
• Execute key national and regional strategies through effective coaching, communications, change management and sales management.
• Recruit and hire top talent to build the RSM / ISM teams.
• Develop strong external partnerships at the broker and brokerage leadership levels, as well as with industry partners (e.g., AMCs, Title Insurers, Mortgage Insurers).
• Partner with TDMS (FN) to drive value and develop serviced markets.
• Provide ongoing performance and development coaching to RSMs / ISMs on sales management, business development, budgets, credit quality and efficiency ratios.
• Develop key brokerage‑level partnerships with Broker Owners and Brokers of Record in your geography and hold these accountable to business objectives set at the beginning of each year.
• Act as an industry and market expert, by understanding and communicating to internal partners issues as they relate to market pressures, regulatory environment, competitive dynamics, pricing requirements, product / policy changes and risk.
• Be the face of RESL in your market by being visible and active community leader, connecting with important brokers and brokerages, bank executives, bank partners.
• Execute talent strategies that build future leaders, increase advice and specialization capabilities for complex customer needs, develop a pipeline of talent for other areas of the bank, attract top talent from OFI.
• Ensure succession plans are in place for the business development teams.

Key Qualifications

• Undergraduate degree is required; Post‑Graduate degree is an asset.
• Strategic thinker with strong sales leadership and coaching experience.
• Proven track record in high‑volume, fast‑paced environments.
• Excellent communication, change management and sales management skills.
• Strong recruitment and succession planning capabilities.
• Ability to develop and maintain key referral relationships in a competitive market.
• Knowledge of the real‑estate secured lending market and related regulatory environment.
• High standards of integrity and confidentiality; resilience and positive attitude.

Additional Information

• Strategic thinking: Has a clear understanding of clients' needs and expectations and takes them into account when developing a strategy.
• Openness to change and flexibility: Exhibits a readiness to deal with changing client demands and market conditions.
• Organisational influencing: Develops effective business strategies and interpersonal style to foster alignment toward objectives.
• Achievement/drive: Constantly focuses on executing clients' objectives and strategies. Demonstrates a sense of urgency, yet remains calm under pressure.
• Personal effectiveness: Possesses high standards of integrity and confidentiality. Someone who is able to adjust to multiple demands and has the personal desire to achieve challenging objectives with intelligence, analysis, pragmatism, resilience, positive attitude, drive and enthusiasm.
• Participates fully as a member of the team and contributes to a positive work environment.
• Keeps others in the immediate team informed and up‑to‑date about the status/progress of projects, and all relevant or useful information related to day‑to‑day.
• Supports the team by continuously developing knowledge in own area.

Candidates must reside within the Prairies Region

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet