Senior RAN Product Support Specialist (Hybrid)

Ericsson AB; Ottawa; Hybrid; CAD 102,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Job summary

Ericsson AB in Ottawa, Ontario, is seeking a Senior Product Support Professional to deliver expert RAN product support. You will work with designers, testers, integrators, and field troubleshooters to isolate faults, run technical task forces, and support deployments across customer networks.

The role emphasizes hands-on RAN expertise, cloud-native capabilities, and collaboration across R&D and service delivery.

Qualifications

• Strong e2e RAN hands-on troubleshooting expertise.
• RAN SW system understanding across KPI step functions and L1-L3 subsystems.
• Excellent English communication and writing skills are an asset.

Responsibilities

• Provide expert competence on RAN products and deployments.
• Lead technical taskforces and drive customer communications.
• On-site and remote deployment support and integration as needed.
• Drive major improvement initiatives and knowledge sharing.

Skills

RAN troubleshooting

RAN software understanding

English communication

Cross-functional collaboration

Education

BSc in Telecommunications / Electrical Engineering / Computer Science

Tools

Open RAN experience

Job description

Ericsson AB in Ottawa, Ontario, is seeking a Senior Product Support Professional to deliver expert RAN product support. You will work with designers, testers, integrators, and field troubleshooters to isolate faults, run technical task forces, and support deployments across customer networks.

The role emphasizes hands-on RAN expertise, cloud-native capabilities, and collaboration across R&D and service delivery.