Senior QA Lead, AEVO & BPO Performance (Remote)

Super.com; Canada; Remote; CAD 67,000 - 99,000; Full time

Job summary

A leading technology company is looking for a Senior AEVO Quality Lead to evolve quality strategy and drive performance for BPO operations. This remote-first role offers a competitive salary between $67,000 and $99,000 CAD, with additional perks like unlimited PTO and wellness budgets. Ideal candidates will have 3+ years in BPO environments, strong data-driven and analytical skills, and excellent communication capabilities.

Benefits

Unlimited PTO

Weekly UberEats credits

Travel discounts on SuperTravel

Generous parental leave

Wellness budgets

Personal development funds

Qualifications

• 3+ years of experience in a BPO or contact center environment.
• 1+ year of experience in a Quality Assurance role.
• Experience partnering directly with BPO QA teams or managing QA programs across vendor networks.

Responsibilities

• Own and evolve QA methodologies across Super.com and BPO vendors.
• Partner with BPO QA teams and internal AEVO QA analysts.
• Conduct and lead RCA to identify performance trends.

Skills

Data-driven mindset

Strong analytical skills

Excellent written communication skills

Comfortable working cross-functionally

Tools

Loris.ai

Maestro QA

Observe.AI

Job description

A leading technology company is looking for a Senior AEVO Quality Lead to evolve quality strategy and drive performance for BPO operations. This remote-first role offers a competitive salary between $67,000 and $99,000 CAD, with additional perks like unlimited PTO and wellness budgets. Ideal candidates will have 3+ years in BPO environments, strong data-driven and analytical skills, and excellent communication capabilities.