Senior Project Manager / Program Manager – Organizational Change & Transformation

BITS Recruiting; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

BITS Recruiting in Canada’s Ontario region seeks a Senior Project Manager / Program Manager to lead a large-scale public sector transformation. The contract spans August 24, 2026 to March 31, 2027 and requires strategic leadership across organizational change, stakeholder engagement, communications, governance, and operating model transformation.

The role focuses on change management, readiness, adoption, and benefits realization, coordinating across business, technology, HR, communications, and

Qualifications

• 10+ years of experience leading complex organizational transformation and change management initiatives.
• Proven experience designing and executing large-scale communications and stakeholder engagement strategies.
• Strong facilitation experience with leadership workshops, town halls, focus groups, and stakeholder consultations.
• Experience developing KPIs, adoption metrics, organizational readiness measures, and benefits realization frameworks.
• Proven ability to develop integrated plans, governance models, risk management frameworks, and transformation roadmaps.
• Strong experience managing complex, multi-workstream transformation programs.
• Excellent stakeholder management, communication, negotiation, facilitation, and conflict-resolution skills.
• Experience influencing senior leaders and driving organizational alignment in complex environments.

Responsibilities

• Lead end-to-end organizational transformation and change management program.
• Develop integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.
• Lead the transition toward a Product-Based Delivery Model and support future-state operating model development.
• Develop and execute comprehensive change management, organizational readiness, and adoption strategies.
• Conduct stakeholder impact and readiness assessments and identify resistance points and adoption barriers.
• Lead communications and engagement strategies across executives, employees, ministry partners, and other stakeholders.
• Facilitate leadership workshops, town halls, focus groups, stakeholder consultations, and ministry partner forums.
• Develop executive presentations, key messages, communication materials, training materials, and engagement plans.
• Establish governance structures, reporting mechanisms, and executive decision-support materials.
• Develop KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
• Coordinate activities across business, technology, HR, communications, and operational teams.
• Provide strategic advice to senior leadership on transformation risks, readiness, and mitigation strategies.
• Develop transition roadmaps, change champion frameworks, training and adoption strategies, and post-implementation sustainability plans.
• Monitor and report on program health, transformation progress, outcomes, and key success factors.

Skills

Change management

Stakeholder engagement

Communication

Facilitation

Governance

Risk management

Leadership alignment

Cross-functional leadership

KPIs & metrics

Tools

Azure DevOps

Microsoft 365

Power BI

SharePoint

Job description

Contract: August 24, 2026 – March 31, 2027

We are seeking an experienced Senior Project Manager / Program Manager to lead a large-scale organizational transformation initiative within the public sector. The successful candidate will provide strategic leadership across organizational change, stakeholder engagement, communications, governance, operating model transformation, and business readiness.

• Lead the end-to-end organizational transformation and change management program.
• Develop integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.
• Lead the transition toward a Product-Based Delivery Model and support future-state operating model development.
• Develop and execute comprehensive change management, organizational readiness, and adoption strategies.
• Conduct stakeholder impact and readiness assessments and identify resistance points and adoption barriers.
• Lead communications and engagement strategies across executives, employees, ministry partners, and other stakeholders.
• Facilitate leadership workshops, town halls, focus groups, stakeholder consultations, and ministry partner forums.
• Develop executive presentations, key messages, communication materials, training materials, and engagement plans.
• Establish governance structures, reporting mechanisms, and executive decision-support materials.
• Develop KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
• Coordinate activities across business, technology, HR, communications, and operational teams.
• Provide strategic advice to senior leadership on transformation risks, readiness, and mitigation strategies.
• Develop transition roadmaps, change champion frameworks, training and adoption strategies, and post-implementation sustainability plans.
• Monitor and report on program health, transformation progress, outcomes, and key success factors.

Must-Have Qualifications

• 10+ years of experience leading complex organizational transformation and change management initiatives.
• Strong knowledge and practical application of industry-standard change management frameworks and methodologies.
• Proven experience designing and executing large-scale communications and stakeholder engagement strategies.
• Strong facilitation experience with leadership workshops, town halls, focus groups, and stakeholder consultations.
• Experience developing KPIs, adoption metrics, organizational readiness measures, and benefits realization frameworks.
• Proven ability to develop integrated plans, governance models, risk management frameworks, and transformation roadmaps.
• Strong experience managing complex, multi-workstream transformation programs.
• Excellent stakeholder management, communication, negotiation, facilitation, and conflict-resolution skills.
• Experience influencing senior leaders and driving organizational alignment in complex environments.

Nice to Have

• Experience working in a public sector / government environment.
• Knowledge of government governance, approvals, accountability requirements, and labour relations considerations.
• Experience with organizational design and operating model transformation.
• Familiarity with Government of Ontario, GovTechON, Common Cluster Operating Model (CCOM), and product-based delivery principles.
• Experience with Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools.
• Change management, Agile, Scrum Master, or Lean Six Sigma certification.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.