Senior Project Manager - Hybrid, Client Care Modernization

Equitable; Southwestern Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Ontario is seeking a Senior Project Manager to lead the Client Care Centre Modernization initiative. This hybrid role involves driving enterprise-wide impact and managing multiple workstreams while fostering a collaborative team culture. The ideal candidate has over 7 years of experience, strong negotiation abilities, and is skilled in Agile methodologies. Join us and make a meaningful impact in the lives of Canadians.

Benefits

Work-life balance

Employee resource groups

Onsite cafeteria

Regular team events

Qualifications

• 7+ years in IT/Contact Centre; 3+ years in project management.
• PMP or Agile certification is an asset.
• Strong organizational skills and experience in conflict management.

Responsibilities

• Lead project planning for Client Care Centre initiatives.
• Collaborate with teams to implement initiatives.
• Manage project budgets and identify risks.

Skills

IT/Contact Centre experience

Agile methodologies

Strong communication skills

Negotiation skills

Education

Post-secondary technical or business diploma

Job description

A leading financial services company in Ontario is seeking a Senior Project Manager to lead the Client Care Centre Modernization initiative. This hybrid role involves driving enterprise-wide impact and managing multiple workstreams while fostering a collaborative team culture. The ideal candidate has over 7 years of experience, strong negotiation abilities, and is skilled in Agile methodologies. Join us and make a meaningful impact in the lives of Canadians.