Senior Project Manager

ROSS; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A prominent project management firm in Toronto is seeking a Senior Project Manager to oversee high-stakes project implementations, mentor the project management team, and contribute to process improvements. The ideal candidate will have over 10 years of progressive experience in project management, excellent communication skills, and a preference for candidates holding a PMI certification. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 10+ years in progressive project management experience.
• Experience with large corporations (FP200 size).
• Ability to lead successful client meetings.

Responsibilities

• Manage QuikStart services on key accounts.
• Mentor project management team in best practices.
• Monitor and report process improvements.

Skills

Project management experience

Oral and presentation skills

Leadership

Knowledge base development

Coaching and mentoring

Education

Undergraduate degree in business or technology

PMI certification (preferred)

Job description

Job Description

Senior Project Manager responsible for direct project management on high‑stake and key implementations, team member orientation and mentoring, active contribution toward process and product improvements, and tracking/reporting of best practices and team performance.

Core project management (50%)

• Perform management of QuikStart services on key accounts, focusing on custom commercial and partner implementations.
• In conjunction with the Senior Knowledge Base Analyst, develop knowledge base templates to assist new implementations within additional domains and verticals.

Team mentoring/training (20%)

• Coach and mentor project management team members on delivery, best practices, communications, strategic goals, client interactions, and efficiency improvements.
• Provide proactive group refresher sessions and/or one‑on‑one coaching.
• Act as the first line of support for day‑to‑day project management questions and issues.
• Train new team members on PM concepts and continually refine the training framework.
• Monitor timelines and tactfully help team members reach time goals for various PM duties.
• Participate in initial planning with other PMs handling custom and/or key commercial accounts.

Active contribution toward process and product improvements (20%)

• Monitor and report bugs and enhancements to the Director of Client Services, and organize regular brainstorming/feedback sessions as needed.
• Participate in product discussions regarding knowledge base development, maintenance, and reporting.
• Collaborate with the PM team on day‑to‑day process improvements and with the Director of Client Services on higher‑level process improvements related to PM development, analysis, and general services framework(s).

Tracking & Reporting (10%)

• Regular check‑ins with the Director of Client Services to discuss team member performance, client issues, project management best‑practice learnings for mid‑market and enterprise clients, product issues and feature requests, and valuable insights from the QuikStart program.

Desired Skills & Experience

• 10+ years in progressive project management experience.
• Strong oral and presentation skills with demonstrated ability to lead successful client meetings.
• Demonstrated experience running projects in large corporations (FP200 size).
• Preference for candidates with PMI certification.
• Preference for an undergraduate degree in business or technology.