Senior Project Manager

RAPP; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading precision marketing agency in Toronto is seeking a Senior Project Manager to drive project success, manage cross-discipline teams, and ensure high-quality deliverables. The role requires 5+ years in CRM campaign management, a Bachelor's Degree, and proficiency in Microsoft tools. The hybrid work model allows for flexibility, supporting employee well-being.

Benefits

Flexible work-from-home options

Inclusive workplace environment

Qualifications

• 5+ years of experience in CRM and 360 campaign management.
• Proficient with Microsoft Office products, including MS Project and Teams.
• Experience in the automotive industry is a plus.

Responsibilities

• Develops project plans for new work and ensures creative production.
• Tracks budget for projects, ensuring deliverable production.
• Collaborates across disciplines to deliver high-quality work.

Skills

CRM and 360 campaign management

Managing cross-discipline teams

Strong organizational skills

Written and communication skills

Education

Bachelor’s Degree or equivalent experience

Tools

Office 365 suite

WorkFront

JIRA

Job description

Overview

RAPP Toronto is looking for a Senior Project Manager to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

Responsibilities

• Keeps projects moving forward smoothly, develops project plans for new work, ensures that creative can be produced within specified timeframes, efficiently manages and communicates milestones throughout the project lifecycle, proactively mitigates risks and comfortable adapting to changes from inception to delivery of projects.
• Manages account/project-related meetings including weekly account status meetings, internal reviews, etc. Issues and/or ensure issuance of timely contract reports.
• Tracks budget for projects, ensures deliverables can be produced within specified budgets, proactively identifies any risks and escalates needs to business/agency leads to be addressed.
• Aligns the project team to the work to ensure resources are available and present at appropriate times throughout the project lifecycle.
• Responsible for maintaining the required level of quality through every step of the delivery process.
• Manages simultaneous projects within budgetary and schedule constraints.
• Collaborates with disciplines across the agency to deliver the highest quality of work.
• If assigned, capable of mentoring junior team members on the best practices of the agency and project management.
• Builds respectful, strong working relationships with internal teams from Business Leadership to execution resources, as well as external partners and vendors.
• Builds respectful, strong working relationships with clients where applicable. Ensures understanding and adherence to agency process.
• Optimizes production workflows and processes with a goal of constant improvement.
• Proficient with programs such as the Office 365 suite: Visio, Excel, PPT and MS Project, and Teams.
• Experience with project management/workflow tools a plus (specifically WorkFront, JIRA).
• Leads efficient meetings and conference calls. Ensures timely conference notes and action steps are taken.
• Is a champion of the agency process and quality work. Ensures adherence by all parties.
• Is versed in mainstream process methodologies including waterfall and agile.

Qualifications

• Bachelor’s Degree or equivalent experience required.
• 5+ years of experience in CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.
• Experience in managing cross-discipline teams including strategy, creative and technology.
• Experience in multiplatform content extensions and original content production.
• Working knowledge of web technologies, including HTML, DHTML, etc.
• Working knowledge of email deployment, and campaign management systems such as Salesforce Marketing Cloud.
• Working knowledge of print production/execution process a plus.
• Experience in the automotive industry is a plus.
• Possess an established track record of successful accomplishment with clients/teams.
• Proficient with Microsoft Office products, including MS Project and Teams.
• Experience with WorkFront, JIRA or related PM systems a plus.
• Have strong organizational skills and be detail-oriented / stickler for details.
• Have strong written and communication skills.

Our Hybrid Work Model

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we’d like.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Note: This job description excludes non-essential content such as application form fields from posting. The core responsibilities and qualifications above reflect the role.

I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I understand that any employment relationship with this organization is at will, and may be terminated at any time with or without cause. I understand that as part of the offer process I may be subject to a background check. I understand that false or misleading information given in my application or interviews may result in discharge. I also understand that I am required to abide by all rules and regulations of the Employer.