Senior Program Manager - Strategic Migrations Initiatives

Intello Technologies Inc.; Sarnia; Hybrid; CAD 97,000 - 145,000; Full time

Job summary

A telecommunications company seeks a Senior Program Manager to lead customer migrations from legacy systems to next-generation networks. This role involves developing project plans and collaborating across product, marketing, and operations teams to deliver seamless migrations. Ideal candidates should excel in project management, communication, and problem-solving. Competitive salary and flexible working arrangements offered.

Benefits

Performance bonus

Matched pension contributions

Flexible working arrangements

Training and development opportunities

Minimum 3 weeks of vacation

Qualifications

• Adept at managing projects end to end and delivering results.
• Excel at building relationships and uniting cross-functional teams.
• Ability to communicate effectively with diverse stakeholders.
• Focused on tracking results and evaluating initiatives' effects.
• Collaborative problem solver across various business teams.

Responsibilities

• Lead customer migrations from legacy systems to next-generation networks.
• Build complex project plans while aligning priorities and timelines.
• Provide migration updates and highlight challenges to executives.
• Track migration results and their impact on revenue.
• Resolve issues proactively by collaborating across teams.

Skills

Project Planning

Influencing

Communication

Outcome Focused

Problem Solving

Job description

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Senior Program Manager - Strategic Migrations Initiatives

Location: Toronto, ON, CA, M5J 2V5 Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description

About the team

The Network Optimization Team leads large-scale migrations that enable TELUS to modernize, simplify, and optimize its business network infrastructure. Working across product, marketing, business intelligence, network, and operations, the team manages customer transitions from legacy technologies to next-generation platforms — ensuring migrations are executed smoothly, with minimal customer impact, and delivering the foundation for long-term efficiency, resilience, and innovation.

We sit within the TELUS Business Solutions Product team and support small, medium-sized, and commercial businesses with improved experiences across wireless and wireline product suites.

Here’s the impact you’ll make and what we’ll accomplish together

Managing customer migrations from legacy systems to next-generation networks is complex and risky, demanding tight coordination across product, network, and operations teams. While these transitions can be challenging, they also present a tremendous opportunity to strengthen collaboration, enhance customer experiences, and accelerate modernization. The Strategic Migrations Program exists to simplify these efforts, streamline execution, and turn transformation into real business impact and exceptional customer outcomes.

Joining the Strategic Migrations Program team means being at the heart of transformation, driving meaningful change that improves customer experiences, reduces costs, and unlocks new revenue opportunities across our product and network ecosystem. As a Senior Program Manager, you’ll lead cross-functional projects across all business segments to deliver seamless migrations and lasting business value. You will work across TELUS Business Marketing, Product, and Care/Customer Experience organizations, gaining meaningful leadership exposure and experience for future growth opportunities.

Here’s how:

• You will bring our migrations program vision to life by collaborating with Product, Base Management, Marketing, BI, Care, and Network to build complex project plans, align priorities and timelines, and oversee governance and risk management
• You’ll help track and drive progress across stakeholder teams, providing migration updates, highlighting challenges, and presenting decisions and progress to our executive team
• Proactively work across the business to resolve issues, applying your experience and/or embracing opportunities to learn, get hands‑on, and tackle challenges with teams across areas such as business intelligence (data), care, product, base marketing, capital, system development etc
• You will refine metrics, track migration results and their impact on P&L and net revenue, provide consistent reporting to stakeholders and executives, and develop business casing

Qualifications

You’re the missing piece of the puzzle

• Project Planning Wizard: You're adept at managing a project end to end and delivering fast results. E.g. Developing a plan, driving accountability and managing through risk.
• Influencer: You excel at building strong relationships and uniting large cross-functional teams to drive results, using influence and collaboration to move projects forward.
• All-Star Communicator: You can communicate clearly and effectively with a variety of stakeholders at all levels, and are comfortable managing difficult conversations to drive project outcomes
• Outcomes Focused: You can track results, evaluate the effect of initiatives on TELUS performance and P&L, and build business cases to guide decisions and drive impact
• Problem Solver: You’re excited to collaborate across teams - business intelligence, care, product, marketing, capital, system development - gaining a deep understanding of how the business fits together, tackling complex challenges with practical, creative solutions that keep projects moving forward

Why come work with us:

• We are an agile team that prides itself on our small business feel within a big company. This means that you will have direct control and authority to bring your vision to life
• We offer flexible working arrangements. No matter how you work best, we provide you with the tools & technology needed to work from wherever you are most productive
• You will be working with a strong team of talented people and respected leadership
• Training and development are part of our culture; you will be eligible to access our team’s training budget in order to upgrade your skills and prioritize learning
• TELUS offers a performance bonus and matched contributions to Share Purchase Plan & Pension Plan

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.