Senior Product Manager, SaaS Platform & Client Success

Kira Talent; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A dynamic tech company seeks a Senior Product Manager to enhance product experience for customers. The role involves managing product features, providing technical support, and ensuring cross-departmental collaboration. Ideal candidates have over 5 years of customer-facing experience, strong troubleshooting skills and a passion for project management. This is a remote-first position based in North America.

Benefits

MacBook provided

Monthly company-wide lunch & learns

Quarterly town halls

Qualifications

• 5+ years of experience in a customer-facing product role with web-based applications.
• Proven track record of client-facing interactions and strong collaboration skills.
• Experience with SAAS development teams and tools.

Responsibilities

• Manage product features, backlog, and prioritization.
• Provide technical support and coordinate client feedback.
• Organize projects and ensure cross-departmental initiatives stay on track.

Skills

Client-facing interactions

Project management

Technical troubleshooting

Collaboration skills

Attention to detail

Tools

Salesforce

Jira

Github

Figma

Job description

A dynamic tech company seeks a Senior Product Manager to enhance product experience for customers. The role involves managing product features, providing technical support, and ensuring cross-departmental collaboration. Ideal candidates have over 5 years of customer-facing experience, strong troubleshooting skills and a passion for project management. This is a remote-first position based in North America.