Senior Product Manager (Canada)

League; Vancouver, Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading healthcare technology firm in Metro Vancouver is seeking a Senior Product Manager to manage complex applications and enhance client relationships. You will drive product strategies, manage roadmaps, and implement solutions that leverage League’s platform. The ideal candidate has over 5 years in product management, preferably within digital healthcare, and exceptional skills in client management. This position offers comprehensive health benefits, a bonus program, and opportunities for professional growth.

Benefits

Comprehensive health benefits

Performance-based bonus program

Employee stock option program

Unlimited paid time off

Tax-advantaged spending accounts

Dedicated wellness days

Abundant growth opportunities

Mentorship program

Qualifications

• 5+ years of Product Management experience.
• Digital healthcare experience is preferred.
• Exceptional client management skills.
• Expert at balancing client requests with organizational goals.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage the roadmap for various A&S customers.
• Develop client relationships by educating and delivering League solutions.
• Run product discovery and compile product requirements.
• Serve as a subject matter expert on League platform capabilities.
• Monitor application performance and exceed goals.

Skills

Client management skills

Problem-solving skills

Excellent communication

Interpersonal skills

Analytical skills

Generative AI understanding

Job description

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Apps and Solutions (A&S) Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.

In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment. In this role you may work with one or multiple customers or prospects and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives. In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

In this role, you will:

• Manage the roadmap for various A&S customers, identifying opportunities to create new capabilities or optimizations of existing capabilities.
• Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League.
• Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling.
• Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.
• Proactively manage and prioritize the backlog of enhancements.
• Define requirements and value proposition of custom features and complex capability deployments.
• Monitor application performance and identify opportunities to create more value and exceed our goals.
• Partner with Customer Success to be the primary Product Management point of contact with our customer.

About You:

• 5+ Years of Product Management experience.
• Digital Healthcare experience, experience with the Payer market is preferred.
• Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, and relationships are developed.
• Expert at balancing client requests with organizational goals.
• Expert level feature solutioning that includes soliciting internal stakeholder feedback.
• Experience working with large engineering teams of different types including SI’s.
• Experience working at a platform company, or on the implementation of platforms.
• Believe in tightening every feedback loop regarding the product (e.g. release often, release early, talk to customers, Minimal Marketable Product, etc.).
• Experience working with large corporate clients and communicating with corporate leaders.
• Strong Client Management skills — ensuring requirements are accurately captured, communication is clear, and expectations properly managed.
• Excellent communication, presentation, interpersonal and analytical skills.
• Demonstrated problem-solving skills and business acumen required.
• Ability to quickly learn and gain proficiency in areas with limited experience.
• Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience.
• You thrive in a fast paced environment where priorities rapidly shift and needs often compete.

What we offer:

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage.
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program.
• Employee Stock Option Program: Become an owner and share in our success through our stock option program.
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance.
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts.
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year.
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement.
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [e-mail].