Senior Product Manager, App o11y | Canada | Remote

Grafana Labs; Canada; Remote; CAD 170,000 - 204,000; Full time

Benefits offered by this job

RSUs

Remote work

Canada-wide scope

Job summary

Grafana Labs is seeking a Product Manager for App Observability (App O11y) to lead the vision and roadmap, collaborating across Engineering, Design, and GTM to deliver a cohesive observability experience.

You will drive customer understanding, prioritize features, and shape pricing and packaging in a fully remote role across Canada, with RSUs included as part of compensation.

Qualifications

• BS/BA in Computer Science or equivalent.
• 5+ years in Product Management.
• 5+ years in a B2B SaaS product.
• Experience with observability products and telemetry.

Responsibilities

• Define product vision and roadmap for App O11y.
• Gather customer feedback and translate into priorities.
• Collaborate with Engineering and Design to deliver features.
• Work with PMM on GTM, pricing, and packaging.
• Balance new opportunities with performance and reliability.

Skills

PM experience

B2B SaaS

Observability

Telemetry

Written comms

Education

BS/BA in CS

Tools

Tempo

OpenTelemetry

Telemetry DBs

Job description

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

This is a fully remote position and we're considering candidates in Canada EST.

About Product Management:

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.

Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.

The opportunity:

As the Product Manager for Application Observability (App O11y), you'll be responsible for helping application developers and SREs understand how their applications are performing, what's affecting their users, and where to focus when something goes wrong. You'll continue to build App O11y on top of the Knowledge Graph and fully integrate high-fidelity signals like traces and profiles, making all three first-class parts of the product experience. You'll bring these capabilities together into our full-stack observability experience, alongside our Drilldown products, while building AI-first workflows that help customers investigate issues, understand root cause, and take action beyond static experiences.

Your primary responsibility will be to define the vision and roadmap that takes App O11y into its next wave of adoption and revenue growth. This will require heavy customer discovery, using product data to understand where users get stuck, and working with your engineering and design partners to turn those needs into clear priorities. You'll balance new product opportunities with the depth, performance, and reliability customers need from tracing and profiling, while working across R&D to ensure App O11y is tightly woven into our broader Grafana Cloud suite.

You'll also work closely with PMM and GTM to help customers understand the value of App O11y. This includes shaping pricing and packaging that make it easy to get started and grow with the product. You'll regularly review customer feedback and usage data to understand what's working and where people get stuck, and then be accountable for turning what you learn into stronger adoption and revenue growth.

As a Product Manager at Grafana Labs, you will:

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.

What You’ll Be Doing:

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering

What makes you a great fit:

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 5+ years of experience in Product Management
• 5+ years of experience in a B2B SaaS product
• Experience using or building observability products, telemetry databases, and/or developer tools, either as a practitioner or for external customers
• A strong understanding of application architectures and distributed systems, with the ability to discuss tradeoffs in telemetry ingestion, storage, querying, and the workflows built on top
• Experience working with Engineering and Design teams to build delightful products and features with sound UX in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to influence cross-functional stakeholders

Bonus Points:

• Experience with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors
• Experience with distributed tracing or continuous profiling systems, such as Grafana Tempo or Grafana Pyroscope
• Experience with eBPF and/or automatic instrumentation
• Experience with open source software and/or commercial open source companies
• Experience defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings
• Experience operating applications in production, being on call, or troubleshooting performance and reliability issues

In Canada, the base compensation range for this role is $170,247 CAD - $204,297 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• 100% Remote, Global Culture -As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer:

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.