Senior Product Manager

Ontario Health; Canada; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视on

Defined benefit pension plan

Three personal days and two float days

Learning and career development

Job summary

Ontario Health is seeking a Senior Product Manager for the ONE ID IAM product. You will own the strategy, planning, and execution of the product roadmap, lead backlog management, conduct user research, and translate business needs into clear requirements for security, privacy, legal, and maintainability.

You will collaborate with Software Development, QA, DevOps, and Experience Design teams across Ontario to drive outcomes.

Qualifications

• 10+ years of product management experience, including IAM.
• Experience with formal requirements elicitation and analysis techniques.
• Experience working in a software development environment.

Responsibilities

• Develop and manage the ONE ID product roadmap and backlog.
• Collaborate with cross-functional teams to evolve the product vision.
• Lead user research and stakeholder engagement to improve UX.
• Translate product vision into clear requirements and acceptance criteria.
• Elicit, analyze, validate, and prioritize requirements across teams.
• Identify cross-product dependencies and mitigations to enable timely delivery.
• Monitor product KPIs and drive quality and operations improvements.
• Promote Agile practices within teams and product portfolios.
• Provide product leadership, knowledge sharing, and mentorship.

Skills

Product management

IAM expertise

Backlog management

User research

Agile methodologies

Requirements elicitation

Stakeholder engagement

SDLC knowledge

Documentation & Confluence

JIRA experience

Education

Bachelor's degree or equivalent experience

Tools

JIRA

Confluence

Job description

Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Established in June 2019, it brought together the strengths of many existing health care organizations to build a better health care system for all Ontarians. Its mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value.

The role

This position owns the strategy, planning, and execution of the ONE ID product roadmap. ONE ID is an Identity and Access Management (IAM) product, and the Senior Product Manager serves as the subject matter expert for it. The role leads product vision, backlog management, user research, business analysis, requirements development, and continuous product improvement, working across Software Development, Quality Assurance, DevOps, Experience Design, and other cross-functional teams.

What you would do

• Develop and manage the ONE ID product roadmap and backlog, aligning priorities with product vision, customer needs, and organizational objectives.
• Work with management and cross-functional teams to define and evolve the product vision, identifying opportunities across Ontario Health product portfolios.
• Lead user research and stakeholder engagement to understand, validate, and improve the overall user experience.
• Translate product vision and business needs into clear functional requirements, user stories, acceptance criteria, and non-functional requirements covering security, privacy, legal, and maintainability.
• Lead requirements elicitation, analysis, validation, and prioritization using interviews, workshops, process mapping, surveys, use cases, and product analysis.
• Identify cross-product dependencies, risks, bottlenecks, and blockers, and work across teams to support timely delivery.
• Monitor product performance and KPIs, identifying opportunities to improve quality, user experience, and operations.
• Champion continuous improvement and the adoption of Agile practices within the team and across related product teams.
• Provide product leadership, knowledge sharing, and mentorship to support effective decision-making.
• Build and maintain relationships with internal and external clients, partners, government organizations, and other stakeholders.

What they are looking for

• Bachelor's degree in Business, a health-related field, Engineering, Computer Science, or a related discipline, or equivalent experience.
• 10+ years of experience in product management, including experience with IAM solutions and environments.
• 10+ years of experience with formal requirements elicitation and analysis techniques.
• 10+ years of experience working in a software development environment.
• 10+ years of experience owning and managing product backlogs and releases.
• Strong knowledge of Agile product management practices and the ability to apply them based on product and delivery needs.
• Excellent knowledge of documentation and collaboration tools such as Confluence, and issue-tracking tools such as JIRA.
• Strong knowledge of process mapping techniques and the Software Development Life Cycle (SDLC).
• Strong knowledge of user-centred design and innovation practices.
• Certified Scrum Product Owner and/or Scrum Master designation is an asset.
• Experience with healthcare integration projects is an asset.
• Strong analytical, problem-solving, communication, facilitation, and relationship-management skills.

Working arrangements

The role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location in Ontario. All applicants must be residents of Ontario.

Pay and benefits

The role is classified at Band 7. Benefits include comprehensive medical, dental, and vision coverage from day one, flexible health care or wellness spending accounts, a defined benefit pension plan, competitive vacation entitlement, three personal days and two float days annually, and ongoing learning and career development opportunities.