Senior Product Manager

Kira Talent; Canada; Remote; CAD 90,000 - 120,000; Full time

Job summary

A dynamic tech company seeks a Senior Product Manager to enhance product experience for customers. The role involves managing product features, providing technical support, and ensuring cross-departmental collaboration. Ideal candidates have over 5 years of customer-facing experience, strong troubleshooting skills and a passion for project management. This is a remote-first position based in North America.

Benefits

MacBook provided

Monthly company-wide lunch & learns

Quarterly town halls

Qualifications

• 5+ years of experience in a customer-facing product role with web-based applications.
• Proven track record of client-facing interactions and strong collaboration skills.
• Experience with SAAS development teams and tools.

Responsibilities

• Manage product features, backlog, and prioritization.
• Provide technical support and coordinate client feedback.
• Organize projects and ensure cross-departmental initiatives stay on track.

Skills

Client-facing interactions

Project management

Technical troubleshooting

Collaboration skills

Attention to detail

Tools

Salesforce

Jira

Github

Figma

Job description

The Company Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology.

Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application—not just the numbers.

The Team At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products.

We’re a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants.

If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here.

We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it.

Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.

Role Overview

Senior Product Manager to support the Engineering (Development), Product, Sales, and Client Success teams. You will play a vital role in ensuring clients are wowed by our product’s experience.

Key Responsibilities

• Product feature identification, backlog management, and prioritization.
• Prospect and customer-facing support for new products and features.
• Platform technical support, troubleshooting, and system configuration activities.
• Product evaluation, testing, and coordination of client-centric feedback.
• Project organization and ensuring initiatives stay on track across departments.

Qualifications

• 5+ years of experience in a customer-facing product role with web-based applications.
• Proven track record of client-facing interactions and strong collaboration skills.
• Excellent project management, technical troubleshooting, and knowledge of the SAAS development life cycle.
• Experience with SAAS development teams and tools (Salesforce, Jira, Github, Figma, etc.).
• Strong organizational skills, attention to detail, and a passion for perfection.
• Nice‑to‑haves: 4-5 years of experience working in technology development, technical support, or testing; past work experience within a college or university or admissions; working knowledge of databases, SQL, and ability to create and run scripts.

What excites you

• Enable and enhance both the development team’s and the client success team’s efficiency and effectiveness.
• Schedule, coordinate, and lead interviews with clients and prospects to identify product enhancements, capabilities, and features.
• Work directly with clients and prospects to solve complex use cases, manage integrations, and customize account configurations.
• Contribute to prioritization of bugs and new features in concert with Engineering, Client Success, Sales, and other product team members.
• Advocate for our clients across the organization and analyze and share client insights that improve the product’s utility, efficiency, effectiveness, convenience, and value to the client.

What excites us

• Prior experience working with SaaS development teams.
• Strong organizational skills in process management—must be adept at managing multiple projects and balancing competing deadlines.
• Strong client-facing skills and collaboration and communication skills.
• Excellent at creating and delivering compelling and clear presentations for training internal teams and external clients.

We are a remote‑first organization, with people working throughout North America. Applications from remote candidates are welcome, provided they are in North America and operate within our time zones.

MacBook provided. Monthly company‑wide lunch & learns. Regular virtual team hang‑outs and games! Quarterly company‑wide Town Halls.

Kira Talent is committed to fostering a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, or veteran status. If you require disability‑related accommodations during any part of the application or hiring process, please contact [e-mail].