Senior Product Designer (Multiple Roles)

Jobber; Canada; Remote; CAD 125,000 - 171,000; Full time

Job summary

A leading technology company in Canada is seeking a Senior Product Designer. This remote-first position involves defining UX strategy and designing intuitive experiences that empower small businesses. The ideal candidate will have substantial experience in SaaS design and a passion for user-centric solutions. Competitive salary and comprehensive benefits are offered, emphasizing employee growth and well-being.

Benefits

Equity rewards

Health and wellness stipends

Retirement savings matching

Extended health benefits

Talent development programs

Qualifications

• Substantial experience designing for web and/or mobile SaaS products.
• Track record in design or UX roles within high-growth SaaS environments.
• Proficiency in conducting meaningful research to inform design.

Responsibilities

• Define and drive UX strategy in partnership with Product and Engineering.
• Conduct and synthesize qualitative and quantitative research.
• Design scalable, end-to-end customer experiences.

Skills

UX strategy

Research synthesis

Customer-centered design

Figma

Prototyping

AI application in design

Tools

Figma

ChatGPT

Job description

These are remote-first roles that can be held across Canada.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

As part of the larger Product Development organization, you’ll work closely with Product Managers and Engineers in a decentralized triad, acting as the design leader for your product area. Grounded in user understanding, you’ll uncover opportunities, validate ideas, and contribute to the long‑term vision of your team—driving meaningful impact for hundreds of thousands of home service professionals worldwide!

We’re looking for Senior Product Designers to lead the following high‑impact teams:

Platform Experience

As a Senior Product Designer on Platform Experience, you’ll shape the foundations of Jobber’s product ecosystem by designing scalable, intuitive experiences that power our integrations, developer tools, and third‑party partnerships. You’ll lead design for platform‑wide surfaces that enable extensibility, ensure cohesion, and support the long‑term evolution of Jobber’s ecosystem. Your work will create the underlying infrastructure and patterns that help Jobber grow through partner innovation and platform expansion.

Supply

As a Senior Product Designer on the Supply team, you’ll define the end‑to‑end experience that brings partner‑provided products directly into Jobber’s workflows. You’ll design a scalable strategy and user experience that seamlessly integrates partner inventory, pricing, and product data wherever it’s needed—from quoting to scheduling to job execution. Your work will expand the value Jobber delivers to home service businesses by making it effortless for them to access the supplies they need, when they need them, within Jobber’s unified system.

Win Work

As a Senior Product Designer on the Win Work team, you’ll design the growth tools that help home service businesses attract customers and win more jobs. You’ll work in an early‑stage environment where you define the problems that truly matter, lead discovery, and create clear, intuitive experiences that solve real user needs. You’ll bring structure to ambiguity, build alignment across product and engineering, and turn new ideas into impactful solutions that support small business growth.

The role:

Our Product Designers turn insights and sketchbook ideas into intuitive, high‑quality user experiences. In this role, you’ll uncover user and business problems, shape solutions, and translate them into polished, end‑to‑end designers. You’ll report to a Design Leader focused on challenging you, developing your skills, and helping you grow further in your career!

You’ll be the sole designer for your product area, driving discovery through to delivery and iteration. You’ll stretch your skills, expand your influence, and help define an impactful part of Jobber’s product.

As a Senior Product Designer, you will:

• Define and drive UX strategy in close partnership with Product and Engineering.
• Conduct and synthesize qualitative and quantitative research to uncover insights and guide decision‑making.
• Design scalable, end‑to‑end experiences using customer research, wireframes, flows, prototypes, and detailed specs.
• Champion a customer‑ and data‑informed design culture, ensuring design efforts are aligned with user and business goals.
• Apply AI to create dynamic, personalized product experiences for new and existing users.
• Track and showcase the impact of design through measurable outcomes, celebrating wins across the team.
• Stay current on industry trends, competitor offerings, and emerging technologies—including AI—to continuously elevate the customer experience.

To be successful, you should:

• Have substantial experience designing for web and/or mobile SaaS products in a collaborative team setting.
• Have a track record of success in design or UX roles within high‑growth SaaS environments, collaborating effectively across both executive and IC levels.
• Have experience working closely with Product, Engineering, and Marketing to deliver cohesive, scalable solutions.
• Have proficiency in conducting and applying both qualitative and quantitative research to shape product direction.
• Connect UX strategy to product vision and business outcomes with strong storytelling.
• Be fluent in modern design tools (e.g. Figma, FigJam, ChatGPT, sketching) and the judgment to use the right tool for the task.
• Have a passion for AI and emerging technologies, with practical experience applying LLMs or AI tools in product and design contexts.
• Have a genuine enthusiasm for Jobber’s mission to empower small businesses—and for designing solutions that reach millions.

Our Hiring Process:

During the interview process, we’ll explore your experience, skills, and working style to determine the best fit across our open Senior Product Designer roles. Team alignment will be an ongoing, transparent conversation that considers both what you bring and what you’re looking for in your next opportunity.

You can expect the interview process to include the following steps:

• Talent Team Interview (45 min): An introduction to Jobber, your background, and what you’re looking for.
• Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision‑making, and impact.
• Functional Whiteboard Exercise (75 min): A collaborative problem‑solving session to see how you approach ambiguity and work through complex UX challenges.
• Leadership Interview (30 min): An opportunity to share your experience and what you’re hoping to bring to Jobber with a member of our Leadership Team.

Depending on the team and role, we may add an additional conversation to explore specific areas or ensure clarity on team alignment.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. This role has an annual salary of:

Canada: minimum annual salary of $125,800 CAD, a midpoint of $147,900 CAD, and a maximum salary of $170,100 CAD.

We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long‑term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top‑ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400‑billion industry that has no dominant player…yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!