Senior Product Designer, Capital Advances

Communitech; Toronto; Hybrid; CAD 120,000 - 135,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension contributions

Training opportunities

Job summary

Lightspeed is seeking a Senior Product Designer to join the Capital Advances squad, shaping the end-to-end merchant experience from application to underwriting to repayment. You will help transform complex operations into fast, automated workflows with AI, partnering with engineers and product managers to deliver clear, user-centric solutions.

The role emphasizes designing for two surfaces: internal underwriting/ops tooling and merchant-facing experiences, with a strong focus on systems thinking

Qualifications

• Experience turning complex workflows into clear customer journeys.
• Proven ability to collaborate with engineers and product managers.
• Hands-on design work across product and internal tooling scenarios.

Responsibilities

• Lead design from concept through delivery with autonomy and authority.
• Collaborate with cross-functional teams to automate business operations with AI.
• Design holistic systems across internal tooling and merchant experiences.
• Translate research and data insights into tangible solutions.
• Support agile product development with cross-functional alignment sessions.

Skills

7+ years product design

Strong communication

Complex workflow design

Financial services domain knowledge

AI in design practice

Design systems and micro-interactions

User-centered design

Job description

Lightspeed is looking for a Senior Product Designer to join our Capital Advances team. This squad builds and runs the machinery behind Lightspeed Capital, from the moment a merchant applies for an advance, through underwriting, to the advance being issued and repaid. Much of that surface is internal, the tooling and automation our underwriting and operations teams rely on to process advances at volume, sitting alongside the merchant facing moments at either end. The work blends complex operational workflows with high stakes merchant experiences, and there is real room to turn a slow, manual process into a fast and largely automated one. In this role, you’ll help define a vision through iterative design and delivery.

The ideal candidate has a proven track record of transforming complex workflows into simple, clear customer journeys with user‑friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative environments, working closely with engineers and product managers to create exceptional customer experiences.

Location: Please note that Lightspeed is specifically seeking candidates who are based in the Eastern Time Zone (ET), with a requirement for candidates to be located on the East Coast of Canada.

What You’ll Be Doing

• Problem Solving: Lead project work from a design perspective with autonomy and authority, facilitating design reviews and working sessions to help the teams deliver the best possible solutions. Being comfortable to work with ambiguity and able to turn nebulous concepts into specific ideas that are useful and delightful product features, as well as finding design moves that support the vision of automating business operation with AI. Ideally has deep domain knowledge and business acumen on lending product business operation, customer onboarding, credit product underwriting process.
• Designing with AI: You treat AI as part of how the work gets done, not a side experiment. We see three places it changes design here: synthesizing complex, varied data into insight that sharpens our read of the problem space, using agentic workflows to spin up working prototypes fast, and staying in the build loop by shaping the prompts and instructions the team uses to develop experiences in production.
• Embedding Systems Thinking: Have UX expertise and deep understanding of design systems, UI design, and how micro‑interactions can help users complete a task. Design holistic systems, flows and interfaces across two very different surfaces, the internal tooling our underwriting and operations teams work in every day and the merchant experiences at either end of an advance, keeping them coherent with each other.
• Driving User‑Centricity: Draw insights from research and data, and know how to turn those insights into tangible solutions. Learn the day to day of the people who underwrite and service advances as closely as you learn the merchant’s, and advocate for both when collaborating with cross‑functional teams in product, engineering, risk, and operations.
• Collaboration: Being comfortable working in a fast paced environment and familiar with the agile product development process and model. Work closely with your product and engineering partners in a tight cross‑functional trio, design and craft artifact to support and facilitate multi‑functional alignment sessions on product and design solutions.

What You Need To Bring

• At least 7 years of practical, in‑house product, UX/UI design experience. Ideally with experience in designing and supporting development for 0 to 1 product.
• Excellent communication skills. You can bring internal stakeholders on your design journey and explain work with focus and brevity.
• Experience designing complex, workflow heavy products, internal tools, admin consoles, case management, or operational systems, where the user is doing a job rather than browsing.
• Comfort working in a domain with rules you do not get to change. Financial services, lending, risk, payments, or anything else where policy and compliance shape the design space.
• Demonstrable experience putting AI to work in your own design practice, not just experimenting on the side. We want concrete examples: agentic workflows you’ve built or used to synthesize research, prototype, or contribute to production, and the difference they made to your output.
• A deep, holistic commitment to design quality: balancing 'Fit' (ensuring solutions solve the right problem for the user's context) and 'Craft' (delivering consistent, accessible, and performant experiences), always validating the 'why' behind your designs.

You’ll Enjoy

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career‑defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $120,000 to $135,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top‑up, and paid time off.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed’s one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Compensation Range: CA$120K - CA$135K