Senior Product Analyst, Specialty Health Technology

Loblaw Companies Limited; Brampton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian retailer in Brampton is seeking a Senior Product Analyst to enhance the efficiency of their Salesforce platform, including S-Docs and DocuSign templates. The role requires a Bachelor's degree in Computer Science, Salesforce Administrator Certification, and proven experience with Salesforce Health Cloud. Responsibilities include oversight of Salesforce administration, application support, and compliance with security standards. The company offers a collaborative work environment and extensive employee benefits.

Benefits

Work Perks Program

On-site Gym

Tuition Reimbursement

Paid Vacation

Pension benefits

Qualifications

• Proven experience in Salesforce administration or development.
• Strong understanding of Salesforce Health Cloud.
• Demonstrated ability to communicate effectively with technical and non-technical users.

Responsibilities

• Oversee day-to-day Salesforce administration including user management and permissions.
• Provide first-line assistance for application issues and escalations.
• Ensure system stability through proactive monitoring and troubleshooting.
• Liaise between business users and IT teams to translate requirements into solutions.

Skills

Salesforce administration

Problem-solving skills

Interpersonal skills

Analytical skills

Attention to detail

Education

Bachelor’s degree in Computer Science or related field

Salesforce Administrator Certification

Tools

Salesforce Health Cloud

HTML/CSS

Apex

Visualforce

Lightning Components

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game‑changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Senior Product Analyst, Specialty Health Technology, Brampton, ON

As a Senior Product Analyst, your responsibility will be to assist with maintain our Salesforce platform as well as designing, implementing, and overseeing S‑Docs and DocuSign templates within the Salesforce ecosystem. Your contributions will enhance the efficiency and overall performance of our Salesforce Org.

The incumbent is responsible for Business Systems which primarily include but is not limited to Salesforce Health Cloud. The incumbent will perform systems application support to help patient programs, troubleshooting / major incident management, quality assurance, and other general system administrator functions.

What You’ll Do:

• Oversee day‑to‑day Salesforce administration including user management, permissions, profiles, and data maintenance.
• Provide first‑line assistance for application issues and escalations as necessary.
• Ensure system stability through proactive monitoring, maintenance, and troubleshooting.
• Coordinate Salesforce changes, upgrades, and integrations with service providers.
• Liaise between business users and IT teams to translate business requirements into technical solutions.
• Maintain accurate and detailed documentation of system configurations, procedures позиции and issue resolutions.
• Ensure compliance with audit, security, and data integrity standards.
• Design, build, and maintain S‑Docs templates that align with удалось organizational branding and functional needs.
• Create and manage DocuSign templates, incorporating dynamic Salesforce merge fields and tags.
• Test and validate document generation and e‑signature workflows to ensure reliability and user satisfaction.
• Troubleshoot template and integration issues, implementing corrective actions promptly.
• Partner with stakeholders to identify opportunities for automation and process optimization.
• Stay current with Salesforce releases, features, and best practices, assessing and implementing relevant updates.
• Contribute to the development framkvæmd and execution of long‑term Salesforce strategy and enhancements.

What you Bring:

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Salesforce Administrator Certification required.
• Proven experience in Salesforce administration or development.
• Strong understanding of Salesforce Health Cloud
• Proficiency with HTML/CSS for S‑Docs customization; familiarity with Apex, Visualforce, and Lightning Components is a plus.
• Demonstrated ability to communicate effectively with both technical and non‑technical users.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Detail‑oriented with excellent documentation practices.
• Ability to work on multiple priorities and adapt to changed dynamics in a fast‑paced environment.
• Strong interpersonal and relationship management skills with a collaborative mindset.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast‑paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On‑site Gym, Basketball & Volleyball courts, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & punctuality benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request Bourbon applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadershipỉ in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

<ੜHiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par år) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.