Senior Product Analyst | Canada | Remote

Grafana Labs; Remote; CAD 129,000 - 156,000; Full time

Job summary

A leading open-source technology company is seeking a Senior Product Analyst to lead the analytics for their documentation function. This is a fully remote role available to candidates in Canada, where you'll produce analytics leveraging data on user behavior and customer feedback. You will collaborate with various teams to establish KPIs, enhancing documentation effectiveness. Ideal candidates have strong SQL skills and familiarity with product analytics tools like Grafana, alongside excellent communication abilities. In Canada, base compensation ranges from CAD 129,392 to CAD 155,272, including equity options.

Benefits

100% Remote, Global Culture

30 days annual leave

Restricted Stock Units (RSUs)

Qualifications

• Familiarity with typical product KPIs and frameworks like DAU/MAU, funnels, and A/B testing.
• Ability to write efficient SQL queries.
• Excellent communication skills in both written and verbal form.

Responsibilities

• Partner across areas to establish top-level KPIs, and dashboards for the documentation function.
• Guide the instrumentation of product data in collaboration with our PMs, Product Design, and Engineering teams.
• Develop dbt models to transform and test our growth data.

Skills

Partnering across organizations

Complex SQL

Tableau

Grafana

Communication skills

Tools

RudderStack

BigQuery

Heap

Pendo

Amplitude

FullStory

Job description

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a fully remote position and we're considering candidates in Canada Eastern Time zones.

The Opportunity

We are looking for a Senior Product Analyst who can lead analytics for our function. You will use Grafana as a platform to produce analytics about Grafana Labs documentation artifacts to leverage data - including user behavior and customer feedback - to inform documentation strategy, development, and continuous improvement. This role bridges internal and external user needs with business goals by partnering with technical writing managers, and engineering and product managers, to analyze performance, uncover opportunities, and ensure documentation delivers measurable value and achieve success.

Internally, we want to better understand how users learn and progress through our software and its accompanying documentation and learning products, and we use our own stack to get that done, as well as to teach others how to do similar things. This role will partner closely with our self-serve cloud, analytics, and engineering departments and report to our Manager, Documentation Platform in an all-remote team of documentation platform engineers and technical writers.

You will be joining a platform team of two engineers within the documentation team that builds tooling and automation for the presentation and interactivity of our documentation and learning. We work in the R&D part of the organization, alongside product managers and engineers. The aim of the role is to help measure what makes documentation effective for user success and sharing our knowledge and experience to the open source community. Grafana are leaders in writing open documentation and we think we want to share how we to measure and make effective documentation.

If working at the intersection of analytics, knowledge management, and open source software is something you’re excited about, we’d love to hear from you.

What You’ll Be Doing

• Partner across areas to establish top-level KPIs, and dashboards for the documentation function
• Guide the instrumentation of product data in collaboration with our PMs, Product Design, and Engineering teams.
• Play a key role in the implementation of our product analytics tooling like RudderStack and BigQuery.
• Develop dbt models to transform and test our growth data in partnership with our Analytics Engineering team.

What Makes You a Great Fit

• Can partner across organizations, and some familiarity with typical product KPIs and frameworks like DAU/MAU, funnels, and A/B testing.
• Can write complex yet efficient SQL
• Use any of the following tools: Tableau, Looker, Mode, Hex, or of course, Grafana!
• Write dbt models, and work with product analytics tooling like Heap, Pendo, Amplitude, or FullStory.
• Have excellent communication skills in both written and verbal form.

Bonus Points For

• Have knowledge about observability
• Are familiar with Airflow or Prefect, and generating ETL jobs
• Have experience with measuring documentation as it relates to user success and business impact

In Canada, the Base compensation range for this role is CAD$129,392 - CAD$155,272. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new “Grafanistas” to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Diversity & Inclusion Survey

At Grafana Labs, we strive to ensure we grow in a way that represents the world in which we live. To help us learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey. Providing this information is optional. It will not be used in the hiring process, and has no effect on your opportunity for employment.

By voluntarily providing information and submitting your application, you explicitly consent to the collection of race, ethnicity, gender identity, and disability information and use of this information as described above.