Senior Product Analyst, Billing & Platforms

TD Bank Group; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group in Toronto is seeking a Senior Product Analyst, Billing & Platforms, to support the Product Manager in delivering and enhancing billing capabilities across deposit and cash management services.

The role emphasizes remediation, process improvement, and data-driven insights, while collaborating with Technology, Finance, and Operations to enable scalable, automated solutions that improve client and colleague experience.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or related field.
• 5+ years of relevant experience; Banking or CMS experience preferred.
• Experience with billing processes and data analysis; strong communication skills.

Responsibilities

• Lead billing remediation activities and identify revenue leakage drivers.
• Analyze billing processes and implement automation opportunities.
• Develop dashboards and insights on billing performance and pricing.
• Collaborate with Product, Sales, Operations, Finance, Analytics, and Tech.

Skills

Strong analytical skills

Billing data analysis

Stakeholder management

Excellent communication

Education

Bachelor’s degree in Business, Finance, Economics, or related field

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5

Line of Business: Product Management

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview Commercial Banking offers financial solutions to Canadian businesses. The Commercial Deposits and Cash Management Services (CMS) team plays a critical role in enabling clients to move, manage, and optimize cash flow securely and efficiently. The Billing and Platforms team is responsible for the end-to-end billing lifecycle, including onboarding, pricing setup, invoicing, repricing, and offboarding. The team plays a critical role in ensuring billing accuracy, revenue integrity, and seamless platform experiences, while supporting Commercial Banking’s growth strategy.

The Senior Product Analyst, Billing and Platforms supports the Product Manager in delivering and enhancing billing capabilities across deposit and cash management services. This role is primarily focused on billing remediation, process improvement, and data-driven insights, while also supporting platform initiatives. The incumbent will work cross-functionally to identify and resolve billing issues, improve operational processes, and enable scalable, automated billing solutions that enhance client and colleague experience.

Key Accountabilities

Billing Remediation & Revenue Integrity

• Lead billing remediation activities including investigation and root cause analysis
• Identify and monitor revenue leakage drivers
• Ensure timely client reimbursement and transparent communication
• Enhance controls and governance frameworks

Billing Process Optimization & Automation

• Analyze billing processes to identify automation opportunities
• Implement process improvements by collaborating with technology partners
• Support design of future-state billing capabilities

Billing Data Analysis & Insights

• Analyze billing data for trends and risks
• Develop dashboards and reporting on billing performance
• Provide actionable insights for pricing and process improvement

Cross-Functional Collaboration

• Work with Product, Sales, Operations, Finance, Analytics, and Technology
• Support training and documentation
• Contribute to strategic initiatives
• Communicate risks and issues effectively

Experience and Education

• Bachelor’s degree in Business, Finance, Economics, or related field
• 5+ years relevant experience
• Business Banking or cash management experience preferred

Skills & Competencies

• Strong analytical and problem-solving skills
• Experience with billing processes and data analysis
• Strong communication and stakeholder management
• Ability to manage multiple priorities

Additional Information

• Fast-paced, dynamic environment
• Exposure to billing strategy and platform transformation
• Key role in revenue protection and client experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

• If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
• If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
• We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
• Here at TD, we hire and develop the best.

Training & Onboarding

• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

• Your accessibility is important to us.
• Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.

It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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