Senior Premium Support Specialist - Bilingual Eng/Italian

Traveltechessentialist; Remote; CAD 82,000 - 96,000; Full time

Job summary

A leading travel technology company is looking for a Senior Specialist in Premium Support to deliver exceptional customer service. This role involves managing sensitive cases and maintaining relationships with customers, with a focus on high-quality communication and problem-solving. Ideal candidates will have 6+ years of experience in customer service and must be fluent in English and Italian. The position is remote eligible within select provinces in Canada, offering a salary range of CAD 82,000 to CAD 96,000.

Benefits

Bonus opportunities

Employee Travel Credits

Inclusive workplace environment

Qualifications

• 6+ years of relevant experience in multicultural customer service teams.
• Experience with high-profile clientele and conflict resolution.
• Fluency in English and Italian, spoken and written.

Responsibilities

• Interact with customers and community members across various channels.
• Take ownership of customer cases ensuring complete resolution.
• Manage sensitive cases in collaboration with other departments.

Skills

World class interpersonal and communication skills

Empathy and patience in high-pressure situations

Active listening skills

Ability to thrive in an ambiguous environment

Tools

CRM systems

Google Suite

Apple/Mac OS

Job description

A leading travel technology company is looking for a Senior Specialist in Premium Support to deliver exceptional customer service. This role involves managing sensitive cases and maintaining relationships with customers, with a focus on high-quality communication and problem-solving. Ideal candidates will have 6+ years of experience in customer service and must be fluent in English and Italian. The position is remote eligible within select provinces in Canada, offering a salary range of CAD 82,000 to CAD 96,000.