Senior Policy & Controls Manager

OLG; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading gaming organization in Toronto is seeking a Sr. Policy & Controls Manager to manage responsible gambling research and policy. The role involves developing and reviewing SG policies, providing strategic guidance, and collaborating with partners to ensure alignment with regulatory standards. The ideal candidate will have 5-7 years' experience in policy development and strong skills in analysis, research, and relationship management. This position offers a comprehensive benefits package and opportunities for growth.

Benefits

Group Benefits Plan

Public Service Pension Plan

Variable Pay Program

Paid Time-Off

Growth Focus

Comprehensive Learning

Equity, diversity, and inclusion

Qualifications

• 5–7 years of experience in a research or policy development role, with demonstrated relationship management.

Responsibilities

• Lead the development, review, and enhancement of OLG’s SG policies.
• Provide strategic guidance for OLG’s Self-Exclusion program.
• Collaborate with external partners to ensure consistent self-exclusion programs across Ontario.
• Manage relationships with off-site Self-Exclusion providers.

Skills

Ability to analyze and synthesize complex information

Exceptional research and interpretation skills

Strong relationship management and interpersonal skills

Political acumen

Strong project and budget management skills

Proficiency in Microsoft Suite

Education

University degree in business management, public policy, health, or social science

Job description

Range:

Job Description:

Sr. Policy & Controls Manager

We are ready to take this game to the next level and need someone passionate to manage OLG’s Responsible Gambling research and policy directives to reduce player risk, mitigate gambling harm and to meet regulatory, and third-party accreditation requirements. This leadership role assists the Director, Policy & Controls is leading the development, review, and enhancement of OLG’s SG policies, accreditations, and self‑exclusion program.

YOUR ROLE IN THE GAME

Reporting to the Director Policy & Controls, you will be empowered to:

• Lead the planning, research, development, and ongoing review of SG policies and directives across all program areas to ensure alignment with AGCO regulatory standards.
• Develop insights and provide strategic guidance for OLG’s Self‑Exclusion program, including managing program administration and supporting continuous improvement.
• Collaborate with iGaming Ontario, Service Providers, and other external partners to strengthen integration and consistency of self‑exclusion programs across Ontario.
• Maintain and oversee tools and frameworks such as the Player Intervention Matrix, SG Policies library, Control Activity Matrixes, and related directives to support effective interventions and compliance.
• Manage relationships and agreements with OLG’s off‑site Self‑Exclusion providers and support internal functions (Internal Audit, Compliance, risk assessments for new products/channels/marketing) to ensure SG controls are effective.
• Lead accreditation processes (WLA, SG Check), support research priorities, and provide guidance and coaching to Policy & Research Managers and Senior Specialists.

WHAT YOU BRING TO THE GAME

Education & Experience

• University degree in business management, public policy, health, or social science, with strong understanding of responsible gambling policies and trends, research methods and design, gaming industry operations, and a demonstrated high level of integrity.
• 5–7 years of experience in a research or policy development role, along with demonstrated experience managing complex relationships.

Relevant Skills

• Ability to analyze and synthesize complex information
• Exceptional research and interpretation skills
• Strong relationship management and interpersonal skills
• Political acumen is an asset
• Strong project and budget management skills
• Proficiency in Microsoft Suite

BENEFITS OF JOINING THE WINNING TEAM

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.
• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by February 1, 2026.

#LI-Onsite

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [e-mail], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.